Parts frustration....., what else is new? Options

[Cairo94507]

So I have been ordering parts to keep the build going. Today I checked with Scotty and several parts, which were ordered months ago, never arrived. Remember I am in CA and my car is in VA and that is where parts are of course being shipped.

I spent about 2.5 hours on the phone with 4 different suppliers, well know suppliers, tracking stuff down and getting things sorted. As of now, all but one supplier have been able to address the problem and solve it. I am still awaiting an answer re my new 18mm torsion bars....

Oh well, what else could I possibly be doing with my time??????

[JStroud]

I've never considered making a mistake a reason to banish a vendor from my list of who I use for future purchases. It's more how they handle the mistake that makes an impression on me....we're only human.

Continued errors and poor handling of them is the characteristic of a poor vendor.

Got an email today, the vendor I purchased my "chrome" lug nuts from responded to my return request, in a very timely manner, stated they were sorry for the error, my chrome lug nuts have been shipped, and because the error was theirs, to keep the black lug nuts compliments of them......wow, now that's resolving an error above and beyond. Would I order from them again ... Hell yes! And I'll recommend them to others, Euro Motorspeed in Florida, obviously a vendor who cares.

[somd914]

I've never considered making a mistake a reason to banish a vendor from my list of who I use for future purchases. It's more how they handle the mistake that makes an impression on me....we're only human.

Continued errors and poor handling of them is the characteristic of a poor vendor.

(IMG:style_emoticons/default/agree.gif) I don't think it is so much the level of competence as some have eluded to, everyone will eventually make a mistake. In my opinion, as a whole I see fewer mistakes these days due to the increase of automation. It's more of a matter of caring about customers and wanting to do right when mistakes happen.

A few years back I made an order from a large vendor for several small items. One item was not in package. After several days of calling and sending e-mails, I finally got a phone call through. After explaining the situation, I was informed that they had spoken with the employee who packed the box a week and a half prior, and all items were shipped - damn good memory... They refused to help and basically accused me of trying to rip them off of a $14 item. I've never ordered from them again.