Trust me, I'm a professional . . ., How do we really know? |
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Trust me, I'm a professional . . ., How do we really know? |
anderssj |
Apr 12 2016, 05:50 PM
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#1
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Dog is my copilot... Group: Members Posts: 1,664 Joined: 28-January 03 From: VA Member No.: 207 Region Association: MidAtlantic Region |
Finally picked up the 914 yesterday after almost a month at a highly recommended local indie shop (the reason it took a month is another story). I made it about 10 miles towards home before the steering felt funny and there was a clunking from the left front . . . (IMG:style_emoticons/default/dry.gif)
Yeah, you guessed it: (IMG:style_emoticons/default/WTF.gif) LF lugs weren't tightened/torqued. I guess that I WAS lucky on one level . . . I hadn't decided to take the freeway home. After jacking up the car and tightening the lug bolts (and checking the others), I drove back to the shop for a "safety briefing" with the owner. Not much said besides "sorry." When I'm doing multi-step work on the car where I might forget something, I tend to leave sticky notes one the dash or steering wheel ("pump brakes," "torque lugs," etc.). But when a car is in the shop, how do we know they haven't forgotten something and everything is really OK . . . that the valves are properly adjusted, push rod tube keeper wires in place . . . or if a wheel is about to fall off? And I know that sometimes people make mistakes, that $hit happens, that the exception doesn't prove the rule, etc., etc., but still . . . I guess it comes down to a matter of trust--kind of like buying/eating mushrooms (IMG:style_emoticons/default/blink.gif) We try to exercise our judgment in picking the best mechanic, shop, doctor, contractor, product, etc., then we pay our $ and take our chances, right? Sorry for the rant, but this experience has left me kind of pessimistic. |
MMW |
Apr 13 2016, 06:08 AM
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#2
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Member Group: Members Posts: 152 Joined: 6-October 13 From: Northern NJ Member No.: 16,477 Region Association: North East States |
Any professional shop will test drive and recheck their work and catch such mistakes before the car leaves the shop with the customer. Would not trust that shop again... Not directed at anyone but the above statement is one reason some shops are more money than others. Just think how much time it takes to drive every car you work on to make sure it is o/k, not only what was done but to make sure nothing else is wrong. When I have no time or lack the needed knowledge my families cars go to a shop that has a high labor rate comparatively. They have super communication & always test drive the cars depending on what work was done. It is never about cutting corners. I agree that errors are human but I think they should have done a little more than just a "sorry". When you returned not much could be done except do a quick check but the offer of a free service down the road might help smooth things over. |
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