Trust me, I'm a professional . . ., How do we really know? |
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Trust me, I'm a professional . . ., How do we really know? |
anderssj |
Apr 12 2016, 05:50 PM
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#1
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Dog is my copilot... Group: Members Posts: 1,664 Joined: 28-January 03 From: VA Member No.: 207 Region Association: MidAtlantic Region |
Finally picked up the 914 yesterday after almost a month at a highly recommended local indie shop (the reason it took a month is another story). I made it about 10 miles towards home before the steering felt funny and there was a clunking from the left front . . . (IMG:style_emoticons/default/dry.gif)
Yeah, you guessed it: (IMG:style_emoticons/default/WTF.gif) LF lugs weren't tightened/torqued. I guess that I WAS lucky on one level . . . I hadn't decided to take the freeway home. After jacking up the car and tightening the lug bolts (and checking the others), I drove back to the shop for a "safety briefing" with the owner. Not much said besides "sorry." When I'm doing multi-step work on the car where I might forget something, I tend to leave sticky notes one the dash or steering wheel ("pump brakes," "torque lugs," etc.). But when a car is in the shop, how do we know they haven't forgotten something and everything is really OK . . . that the valves are properly adjusted, push rod tube keeper wires in place . . . or if a wheel is about to fall off? And I know that sometimes people make mistakes, that $hit happens, that the exception doesn't prove the rule, etc., etc., but still . . . I guess it comes down to a matter of trust--kind of like buying/eating mushrooms (IMG:style_emoticons/default/blink.gif) We try to exercise our judgment in picking the best mechanic, shop, doctor, contractor, product, etc., then we pay our $ and take our chances, right? Sorry for the rant, but this experience has left me kind of pessimistic. |
JOEPROPER |
Apr 13 2016, 07:43 AM
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#2
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The answer is "no" unless you ask... Group: Members Posts: 1,184 Joined: 21-November 15 From: White Plains New York Member No.: 19,387 Region Association: North East States |
I've seen this problem in the past and can say that when you choose a repair facility to work on your vehicle there are a few things you should be looking for in that place. Price and convenience are commonly at the top of the list, however IMHO not as important as experience and quality. Many small shops have the owner, lead tech, service writer, customer relations consultant, advertising agent, lube tech, shuttle driver etc... all wrapped into 1 guy. These types of mistakes happen when the tech is distracted. Whether he has to stop to answer the phone, take out the garbage, drive a customer home or any other task that takes his attention from the job he's working on, that tech is overloaded. Find a shop that has organization, such as a service writer that doesn't allow techs to be distracted.
This type of place is usually more expensive, but with that, they are more profitable and have the resources to service you as the customer better. Let's face it, it's never cheap the get your car fixed, I believe it's worth it to pay a little more $ to get a lot better service. |
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