Problems With PMB Performance, Anyone Else? |
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Problems With PMB Performance, Anyone Else? |
mercury26 |
May 11 2016, 12:33 AM
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#1
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Newbie Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on.
Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck |
Cairo94507 |
May 11 2016, 06:44 AM
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#2
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Michael Group: Members Posts: 9,842 Joined: 1-November 08 From: Auburn, CA Member No.: 9,712 Region Association: Northern California |
Wow I am completely shocked by this. Eric has been absolutely wonderful to deal with and I have bought a lot of parts from him.
I know his business went from a home garage based business to a full blown business during my transactions. I am sure we will hear from Eric about the above experiences. We all have bad days, but being rude to customers is never the answer and that is not the Eric I know. |
stugray |
May 11 2016, 09:48 AM
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#3
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Advanced Member Group: Members Posts: 3,825 Joined: 17-September 09 From: Longmont, CO Member No.: 10,819 Region Association: None |
Wow I am completely shocked by this. Eric has been absolutely wonderful to deal with and I have bought a lot of parts from him. I know his business went from a home garage based business to a full blown business during my transactions. I am sure we will hear from Eric about the above experiences. We all have bad days, but being rude to customers is never the answer and that is not the Eric I know. I have had nothing but positive experiences with PMB, but have only ordered parts, never a service. I have also received helpful responses to emails. I am very surprised to hear about the lack of responses, that is out of character for Eric. On a side note: I recall another well respected vendor on this forum that had so much business and was SOOO busy, that they "could not be bothered by those pesky customers with questions". Back then I stated that "if business is sooo good that you are too busy to speak to the customers, then perhaps it is time to hire some help to do that full time". It wasn't much longer that the vendor in question shut down and does not provide that particular service any longer. A business should seriously consider where it is headed if it ever finds itself "too busy to deal with customers". |
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