Problems With PMB Performance, Anyone Else? |
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Problems With PMB Performance, Anyone Else? |
mercury26 |
May 11 2016, 12:33 AM
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#1
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Newbie Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on.
Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck |
Amphicar770 |
May 11 2016, 10:54 AM
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#2
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Senior Member Group: Members Posts: 1,198 Joined: 20-April 10 From: PA, USA Member No.: 11,639 Region Association: MidAtlantic Region |
My guess is that the volume of work coming in has outgrown the staff. My own experiences have been mixed, ranging from excellent to meh.
I did receive my 914 calipers quickly and they were beautifully done. Another order was also processed quickly and with no problems. I later wanted to order SS brake lines but after a week of unanswered calls I learned they were / may still be out of stock for many more weeks to follow so I gave up on those. When I returned the caliper cores the refund was about $5 less than expected. When I asked why the diff he responded that it was because I had chosen the wrong shipping for the part ordered. I let it go but could not help thinking, "Um, actually I chose the shipping option that was presented to me by your web site when I ordered on-line, it was your mistake, not mine." I am glad PMB is there and offering the services that they do. But yes, it may be time to hire someone whose job is solely manning the phones. Either that or partner with another vendor to handle the sales and service side rather than selling direct. |
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