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mercury26 |
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Newbie ![]() Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains ![]() |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on.
Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck |
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iankarr |
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The wrencher formerly known as Cuddy_K ![]() ![]() ![]() ![]() Group: Members Posts: 2,482 Joined: 22-May 15 From: Heber City, UT Member No.: 18,749 Region Association: Intermountain Region ![]() ![]() |
Sorry for your loss, Eric. My dad passed two years ago and I know how surreal the experience of losing a parent can be.
I also own a service business that is often very dependent on me doing a lot of work myself. We just celebrated 30 years and I thought I'd give you a few things I learned that may help you on your journey. I realize this advice is unsolicited, so feel free to do with it what you like (IMG:style_emoticons/default/wink.gif) 1 - I would've had far fewer growing pains if I first decided exactly how big I wanted the business to become, and worked backwards from that goal to give the company what it needed to grow. In my case, I ultimately decided that I needed someone to run the business operations so I could be free to oversee my staff and help them as needed. It was way easier to find operations people than skilled technicians. Most importantly, I figured out what it was that I loved about the business, and then tweaked things to allow me to do more of that...and less of the things I hated. 2 - I learned that I could eliminate 99.9% of customer issues by simply managing their expectations. If, before someone sends their work in, you tell them that it may be 6 months before you can get to their stuff, they can opt to go to someone else and save you the headache of dealing with a customer that's operating on a different timeline. While it may seem counterintuitive to possibly turn away work, you'll actually be happier and way more productive. In the process of managing your customer's expectations, you're also managing your stress level. If delays happen in the process, keeping the customer proactively informed (without them having to call you for info) will keep them happy and save you the trouble and time of threads like these. Again, in my case, once I had a dedicated Head of Operations who kept a schedule on everything in house, they were able to track all jobs and immediately know when something was getting delayed. My clients really appreciate the heads-up. And because keeping clients informed doesn't fall 100% on me, my travel schedule and/or personal life doesn't hold up customer communication. 3- Most importantly...I learned to treasure all feedback... both negative and positive. They're huge learning opportunities...and rare because most people don't go through the trouble to tell you what they don't like. In my business, they simply don't come back. When someone takes the time to hold a mirror up to my business, I consider it a precious gift. Your mileage may vary (IMG:style_emoticons/default/wink.gif) Thanks for being there for our community! |
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Lo-Fi Version | Time is now: 17th June 2024 - 08:04 AM |
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