Problems With PMB Performance, Anyone Else? |
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Problems With PMB Performance, Anyone Else? |
mercury26 |
May 11 2016, 12:33 AM
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#1
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Newbie Group: Members Posts: 3 Joined: 4-January 11 From: Broomfield, CO Member No.: 12,562 Region Association: Rocky Mountains |
I sent my calipers in last October 2015 and received a confirmation that they were received shortly after they were sent. I was sent an invoice but was told not to pay until they were ready to ship. I sent an email on 2/1/16 to inquire on the status and received an email the next day that they were almost done. I then emailed on 2/17/16 to see if they were complete, since then I emailed on 2/26, 4/12, 5/9 and 5/11 with no response back. I have also left numerous voicemails with no call back. At this point, I would just like my calipers back regardless if they have been completed or not. I had used PMB before with good results, it is too bad that they are not being at all responsive. Also, they must have lots going on at the shop since they have Facebook and Twitter posts every other day on all the activities going on.
Any one else having similar problems? Another person posted on Facebook and Google about the same issue. Both of our posts were deleted from their Facebook page, so they are reading and monitoring what is going on. Thanks Chuck |
Amphicar770 |
May 12 2016, 07:59 AM
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#2
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Senior Member Group: Members Posts: 1,198 Joined: 20-April 10 From: PA, USA Member No.: 11,639 Region Association: MidAtlantic Region |
Eric,
Truly sorry to hear about your loss. It reminds all of us, myself included, to be empathetic and remember that others (business associates, co-workers, friends) are often dealing with tough times while still trying to keep all the balls in the air. The normally excellent service leads us to forget that maybe there is a good reason why someone does not get immediately on a particular occasion. Thank you for reminding us how hard you try to do right by your customers even when facing challenges that would cause many others to simply shut the doors. running any small business is not easy. |
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