914 shocks and struts, My dealings with PMB thus far Options

[AndyB]

So, I finally got back to working on Scarlet, and my wife let me order my shocks last month. Where do I go? PMB they are great people and awesome service. At least that's what I was told. Tried ordering boge shocks and struts from the web site where the boge shocks were listed. I received a call and was told that PMB can no longer get them. So I went ahead and upgraded to Bilsteins. This should of been a red flag, but I gave PMB the benefit of the doubt. Finally the shocks come in, with no perches. I asked several 914 owners about their bilsteins, to see (IMG:style_emoticons/default/WTF.gif) is going on. Well the drop ship company forgot to send them. WHAT? So another weekend has gone buy no perches for my shocks. To make things even better today I discover my 914/911 shocks that I purchased from PMB have no places etched in the shock housing for the perch. So once they finally open at 11:00 or 11:30 pence again to find out WTF is going. BEFORE YOU JUMP IN TALKING ABOUT WHAT A GREAT GUY ERIC IS REMEMBER THIS, I DID NOT BUY THE SHOCKS FROM ERIC, I BOUGHT THEM FROM PMB. This has been my experience so far.





AndyB

[AndyB]

At what point did I say I bought them from Eric? I expected two of you to speak up that did. Business is business even when one person is not around. It's not like 914 rubber where Mark works a real job and rubber is his third or fourth gig. But sending me the wrong shocks incomplete and lack of communication make for a poor customer experience. Yes I chose PMB because of reputation. However, with no return calls, I now find myself questioning the purchase and reputation. However if only one person can make decisions then that's a poor business model, unless it's a garage. It's not like Eric was unreachable, hell I am pretty sure that ear piece never leaves his ear.

AndyB