914 shocks and struts, My dealings with PMB thus far Options

[AndyB]

So, I finally got back to working on Scarlet, and my wife let me order my shocks last month. Where do I go? PMB they are great people and awesome service. At least that's what I was told. Tried ordering boge shocks and struts from the web site where the boge shocks were listed. I received a call and was told that PMB can no longer get them. So I went ahead and upgraded to Bilsteins. This should of been a red flag, but I gave PMB the benefit of the doubt. Finally the shocks come in, with no perches. I asked several 914 owners about their bilsteins, to see (IMG:style_emoticons/default/WTF.gif) is going on. Well the drop ship company forgot to send them. WHAT? So another weekend has gone buy no perches for my shocks. To make things even better today I discover my 914/911 shocks that I purchased from PMB have no places etched in the shock housing for the perch. So once they finally open at 11:00 or 11:30 pence again to find out WTF is going. BEFORE YOU JUMP IN TALKING ABOUT WHAT A GREAT GUY ERIC IS REMEMBER THIS, I DID NOT BUY THE SHOCKS FROM ERIC, I BOUGHT THEM FROM PMB. This has been my experience so far.





AndyB

[Eric_Shea]

Andy...

1. Those shocks were drop shipped directly to you from our supplier.
2. I was made aware of the spring perch issue Friday morning (as best I can tell based upon your e-mail of 3/31 at 9:10AM).
3. Dalton has been in contact with you 2x so far regarding resolving this incident (within 24 hours). You agreed this was true just now on the phone but, yet you say here that nobody has contacted you... (IMG:style_emoticons/default/huh.gif)
4. The shocks were mistakenly ordered as 911 part numbers. It took us a while to find out what happened there vs. chasing around missing perches. Again, you've been contacted twice in attempts to resolve.
5. We've contacted our supplier to pick up those shocks. The supplier has yet to get back to us with a call tag or RA number. I will take responsibility for that.
6. We will have this resolved today and give you your money back on those including the shipping on the entire order.

At this point this is the best I can do. I apologize that we have inconvenienced you thus far.

Regards...

[AndyB]

Andy...

1. Those shocks were drop shipped directly to you from our supplier.
2. I was made aware of the spring perch issue Friday morning (as best I can tell based upon your e-mail of 3/31 at 9:10AM).
3. Dalton has been in contact with you 2x so far regarding resolving this incident (within 24 hours). You agreed this was true just now on the phone but, yet you say here that nobody has contacted you... (IMG:style_emoticons/default/huh.gif)
4. The shocks were mistakenly ordered as 911 part numbers. It took us a while to find out what happened there vs. chasing around missing perches. Again, you've been contacted twice in attempts to resolve.
5. We've contacted our supplier to pick up those shocks. The supplier has yet to get back to us with a call tag or RA number. I will take responsibility for that.
6. We will have this resolved today and give you your money back on those including the shipping on the entire order.

At this point this is the best I can do. I apologize that we have inconvenienced you thus far.

Regards...

1. Yes they were.
2. I am sure you were.
3. Dalton contacted me the first time about the boge shocks, that was his only call. All other contact was made by me. For example once again I contacted PMB today, left a message, called back got a real person and then PMB decided to part ways.
4. Yes that is correct.
5. Ok.
6. Ok.
7. When someone has a problem with a member vendor or good experience it should be noted so that everyone knows who or what they are dealing with.

AndyB.

AndyB.

[Eric_Shea]

Andy...

1. Those shocks were drop shipped directly to you from our supplier.
2. I was made aware of the spring perch issue Friday morning (as best I can tell based upon your e-mail of 3/31 at 9:10AM).
3. Dalton has been in contact with you 2x so far regarding resolving this incident (within 24 hours). You agreed this was true just now on the phone but, yet you say here that nobody has contacted you... (IMG:style_emoticons/default/huh.gif)
4. The shocks were mistakenly ordered as 911 part numbers. It took us a while to find out what happened there vs. chasing around missing perches. Again, you've been contacted twice in attempts to resolve.
5. We've contacted our supplier to pick up those shocks. The supplier has yet to get back to us with a call tag or RA number. I will take responsibility for that.
6. We will have this resolved today and give you your money back on those including the shipping on the entire order.

At this point this is the best I can do. I apologize that we have inconvenienced you thus far.

Regards...

1. Yes they were.
2. I am sure you were.
3. Dalton contacted me the first time about the boge shocks, that was his only call. All other contact was made by me. For example once again I contacted PMB today, left a message, called back got a real person and then PMB decided to part ways.
4. Yes that is correct.
5. Ok.
6. Ok.
7. When someone has a problem with a member vendor or good experience it should be noted so that everyone knows who or what they are dealing with.

AndyB.

AndyB.

You are correct. We made a mistake. Noted herein. I hire humans.