Mark Henry, Of Port Hope, Ontario |
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Mark Henry, Of Port Hope, Ontario |
mate914 |
Apr 18 2024, 07:38 PM
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#1
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Matt Group: Members Posts: 756 Joined: 27-February 09 From: Eagles mere, PA Member No.: 10,102 Region Association: North East States |
I am looking for info on Mark Henry. He was a guru here for some time. I sent him some 2.7S heads for reconditioning in 2021. I heard from him on and off over the years. I was being patient with him on time frame. It has been well over a year since I have heard from him. I now don't care it they are done or not. Please just send them back.
If anyone has any info on his where about or a way to contact him? Please let me know. Matt |
Craigers17 |
May 11 2024, 08:11 AM
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#2
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Senior Member Group: Members Posts: 742 Joined: 5-August 17 From: Rome, GA Member No.: 21,317 Region Association: South East States |
I've never understood not responding to your customers, especially when you have their merchandise. I run a small business, and I reply to all my customers within a few hours, usually a few minutes. You can't always resolve an issue "same day", but you can at least text, email, or call them in order to communicate /listen to the issue at hand and let them know that you: A. Give a shit and B. Have some sort of timeline and resolution for them. Also, when I am the customer, I often ask about timeline and if the prospective shop, trade, whatever even wants to do the job. I'd rather someone tell me up front that they don't have the time, resources, interest, skills set, whatever, to complete the task instead of taking the job and either doing a crappy job or stringing it out indefinitely.
One of the strangest things about this whole post is that Mark Henry used to post here, rather informatively IMHO, almost daily, and now he hasn't even logged into the site in almost a year???? I hope you get this resolved. |
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