eBay dispute, what would you do?, OT: but eBay drama is always fun, right? Options

[siverson]

If you purchased this:

http://cgi.ebay.com/ebaymotors/ws/eBayISAP...item=7995508917

Would you expect it to come with an O2 sensor?

The person I sold it to has now put a hold on $2000+ in paypal because he expected it to come with the stock narrow band O2 sensor. He wants $112 refunded. Granted, I'm not going to loose to much sleep over $112, but I really don't feel like I am at fault here and this guy already got a steal on the kit.

I'll admit that if I was going to do this again I would have been more explicit that there is no O2 sensor (not that there is no optional wide band O2 sensor). My language wasn't 100% clear, but I certainly never intended to be misleading and I think he was assuming things that he shouldn't have. I said it was missing two things (plug wires and O2 sensor [which isn't needed]), it was never pictured... ?!?!

Stick to my principles, or send $112 and get on with life... ?

-Steve

p.s. Here is his complaint as submitted to Paypal:

Buyer's Comments: This kit includes a part that was not shiped. Here is a copy of the email to the seller. The Clewett kit includes a narrow band sensor (I called and confirmed this) and you paid the difference for the wideband sensor and kept it. It's for this reason that you put a disclaimer in your ad. This is obvious or you would have never mentioned this option in the first place and sold this kit with no sensor. Here is a copy. I'm not an expert, but I believe this includes everything you'll need except for (i) spark plug wires, and (ii) (optional) wide band O2 sensor. You may not be an expert but you don't have to be as the kit that was represented the Clewett engineering C2 kit came standard with a narrow band sensor and does not require a wideband it's "an option" "not required" and I'm not asking for that I just want what I purchased. You sold a kit, and did not itemize each part you sold it as a complete kit that does not include one of the OPTIONAL components. I have never had a problem before on Ebay. When I emailed you and we made a deal the money was sent as we spoke that instant. I'm not fishing for money, but I feel strongly that you are incorrect and because of the many missing parts I have been considerably inconvenienced and I'm not looking for any compensation. All these missing items have to be shipped at my expense, taxes paid,duties paid, and I have to drive 40 miles to pick them up at the post office. My car will be at the shop for weeks longer. What I am asking for is VERY FAIR and is what you sold me. I will still leave you positive feedback even though I was greatly inconvenienced.

[Mr.C]

Give him YOUR hundred odd dollars and move on.

I was at my buddies VW shop today and he had a complete set of new chrome tin laid out. Story is he tore down an engine to be rebuilt for a customer over a year ago and she never came back. Well she finally shows up a few days ago wanting her parts, but doesn't want to pay the tear down fee. She calls the bureau and makes a complaint. My buddy caves because in his mind it's better to move on and not deal with this sort of customer. Problem is he threw away her nasty rusted bent chrome tin because he was going to throw it in with the rebuild. So he throws in a new set just to get her out. Now he's out the tear down cost and paying for new tin! John is a real good honest guy that works hard for his money. It bothers me to see people take advantage of him.
Bottom line, out of every 50 customers your going to get a something for nothing whinner.