Why I hate Automobile Atlanta, Just my take on bad customer service and no integrity |
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Why I hate Automobile Atlanta, Just my take on bad customer service and no integrity |
jj83118 |
Jun 18 2007, 08:26 PM
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#1
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Newbie Group: Members Posts: 33 Joined: 12-May 05 From: Colorado Springs, CO Member No.: 4,066 Region Association: None |
I thought I'd share my crappy experience with Automobile Atlanta. Maybe I just need to vent, but I think they are one shady outfit.
Here is my story: I need a 914-6 oil tank to complete my car. Last February (one week before they were having their big "sale") I called AA and asked about their oil tanks. Bruce or Mclean told me there were 8 in stock...cool, only $535 list and a 20% discount to boot! I got up early on the Saturday morning (the day of the sale) called AA and asked about oil tanks...I was told there were plenty in stock. Alright, I'll take one...problem solved. I was so pleased, I ordered two rear bearings and some CV joint gaskets too! A week goes past and only the bearings and gaskets show up at my door. So, I give them a call. They say they ran out of tanks. WTF! I talked to Bruce and told him the whole story. He said they would ship me a tank in two weeks when the new supply arrives. I say fine...it figured it was still a long time before I actually needed the tank. A week goes by and low and behold an invoice arrives...I was charged full price for a tank that was never shipped ($587.45)! Oh boy! I get to call Bruce again. Bruce tells me they will honor the 20% sale price and correct the charge to my credit card. Silly me, I believe him. He also says the tank will be shipped by the end of March. Deep breath and let it go. I call my good buddy Bruce in April...where is the tank? Slight problem, should ship by end of month. Another deep breath. Hey Bruce, April is almost over! Where's my tank? There's a problem with the supplier and it will take another month. May rolls around and I'm too busy helping my Fiance with our wedding plans to deal with AA. I get back from the honeymoon to find Bruce has left the building! Now I'm dealing with some guy named Charlie. Charlie where is my tank? There are big problems with the supplier and new tanks won't arrive for another month (could be just me, but don't you see a pattern here?). However, they have an oil tank kit in stock for $1300 something. I tell him I don't want a whole "kit". He says they might be able to split-up the kit and sell the tank to me. He says things are just too busy around there and I should give him a call tomorrow. I called the next day, two days later, and two more days later. Still no decision. Last time I spoke to Charlie, he's not sure if they can split-up the kit and they want to charge me "significantly" more for the tank...WTF!!! So here we are...charged for a part back in February (at full cost I might add) and still no oil tank. I've talked to my bank and they can dispute the charges. They also told me I could send a letter to the Better Business Bureau. At first I thought my case might be an anomaly, but it appears George and crew have a history of this sort of thing. I hate Automobile Atlanta! I don't think I can really blame Charlie, Bruce, or whatshisname for the problem. I think it is a problem with management and the low threshold of intergrity I guess I get to call tomorrow and ask for my money back...Lord knows they won't call me! Jim |
Andyrew |
Jun 19 2007, 06:09 PM
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#2
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Spooling.... Please wait Group: Members Posts: 13,376 Joined: 20-January 03 From: Riverbank, Ca Member No.: 172 Region Association: Northern California |
Here is some advice to those that dont deal with customer service people every day.
If you are having a problem, or dont like the answers you are getting from a company such as this, there is only one thing to do. Go higher up in the company. Still dont like it? go higher. There are a couple of things that happen here. The managers and owners become aware of problems and are more readily able to make solutions to those situations. Also people find out who causes the problems and be able to blame the apropriate people. Which, yes, can lead to them being fired, but it allows for the right person to be fired. For example this instance, someone probably took down the purchase order, but left it on their desk never to touch it again (person needs to have a chat). Or someone is using the wrong inventory sheet on the PC to check if the item is in stock (which is a simple fix). Being the representative for their company, George has to take the blame for all of the problems that arive, yet I can guarantee you that he fixes them the best way he can. Personally speaking, I have never delt with AA and most likely I never will have to. Pelican parts is a more local supplier to me, Also I have maybe 10 genuine porsche parts left on my car, and they are all new/non wear items... Good luck to AA, George, find the source and deal with it. IT took my work a whole new staff, but we now have 3 times as much buisness and the reputation that it used to have... |
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