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> OT- Selling Software Rant, "can i try before i buy" aka get it for free?
JB 914
post Jul 4 2007, 11:03 AM
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RANT ON

Ok this has been bothering me for a long time. Why is it that people expect to get software for free? a "trial version" that they attempt to use forever?

I work for myself and develop medical practice management software. I feel i have a good niche solution. It's not for every doctor, but, it works as advertised, it's affordable and customizable.

If i go to a doctor i can't ask "Gee doc, tell you what. i'm just not sure how i'm going to feel about your consult. Why don't you give me a "trial consult" at no charge. I'll pester you with phone calls and emails over the next two weeks about your treatment/recommendations. If i like you, i'll make sure to tell all my friends" (IMG:style_emoticons/default/blink.gif)

there is a expectation in society that software is "free"

I'd be willing to bet that i have 2 times as many actual users vs. paid users. (IMG:style_emoticons/default/mad.gif)

I've done everything i can to protect the software without making it a total PITA to use/install.

Unfortunately some of my software is "add in" to existing software. Which leaves me (IMG:style_emoticons/default/sheeplove.gif) for users that want a 5 finger discount. (IMG:style_emoticons/default/mad.gif)

My experience is when a user asks for a "trial" they are simply asking for "free"

Users that say "If i like it, i'll tell all my friends". Translation: I don't want to pay.

Trial versions turn into "trial questions" and "trial customization"

RANT OFF
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orthobiz
post Jul 4 2007, 03:07 PM
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QUOTE(JB 914 @ Jul 4 2007, 01:03 PM) *


If i go to a doctor i can't ask "Gee doc, tell you what. i'm just not sure how i'm going to feel about your consult. Why don't you give me a "trial consult" at no charge. I'll pester you with phone calls and emails over the next two weeks about your treatment/recommendations. If i like you, i'll make sure to tell all my friends" (IMG:style_emoticons/default/blink.gif)



Hey, I like that doctor example! As an orthopaedic surgeon, I see people all the time who come in for treatment and advice and either don't pay or have expired insurance, etc. etc. ?Cost of doing business?

Because I render a service, it's hard to reel it in and take it back. Although, I did think of an ortho repo service: if you don't pay for that total hip, I come to your house AND TAKE IT BACK! (gotta be a movie in there somewhere).

Does your software run on a Mac? Maybe I'd be interested. And I'm at a stage in my life where I have registered copies of every little thing AND I couldn't live with myself if I ripped someone off (happened too many times to me to do that to another human being).

I feel your pain.

Paul
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JB 914
post Jul 4 2007, 03:15 PM
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QUOTE(orthobiz @ Jul 4 2007, 02:07 PM) *

QUOTE(JB 914 @ Jul 4 2007, 01:03 PM) *


If i go to a doctor i can't ask "Gee doc, tell you what. i'm just not sure how i'm going to feel about your consult. Why don't you give me a "trial consult" at no charge. I'll pester you with phone calls and emails over the next two weeks about your treatment/recommendations. If i like you, i'll make sure to tell all my friends" (IMG:style_emoticons/default/blink.gif)



Hey, I like that doctor example! As an orthopaedic surgeon, I see people all the time who come in for treatment and advice and either don't pay or have expired insurance, etc. etc. ?Cost of doing business?

Because I render a service, it's hard to reel it in and take it back. Although, I did think of an ortho repo service: if you don't pay for that total hip, I come to your house AND TAKE IT BACK! (gotta be a movie in there somewhere).

Does your software run on a Mac? Maybe I'd be interested. And I'm at a stage in my life where I have registered copies of every little thing AND I couldn't live with myself if I ripped someone off (happened too many times to me to do that to another human being).

I feel your pain.

Paul


the software is all Windows based. you can check it out at HERE

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Posts in this topic
JB 914   OT- Selling Software Rant   Jul 4 2007, 11:03 AM
Blood red 914-6gt   TRy to embed something in it that will render the ...   Jul 4 2007, 11:08 AM
SirAndy   TRy to embed something in it that will render the...   Jul 4 2007, 11:20 AM
JB 914   TRy to embed something in it that will render th...   Jul 4 2007, 11:32 AM
JB 914   TRy to embed something in it that will render the...   Jul 4 2007, 11:22 AM
Blood red 914-6gt   OH :blink: , well, I feel your pain....kinda. Hope...   Jul 4 2007, 11:31 AM
brer   why should I pay for something that is a total pie...   Jul 4 2007, 01:36 PM
JB 914   why should I pay for something that is a total pi...   Jul 4 2007, 02:03 PM
michaelt55   Hmmm...this isn't Amazing charts" softwar...   Jul 4 2007, 02:07 PM
JB 914   [quote name='michaelt55' date='Jul 4 2...   Jul 4 2007, 02:08 PM
McMark   I know exactly what you're talking about. Thi...   Jul 4 2007, 01:44 PM
smontanaro   Give the software away (or drop the price way down...   Jul 4 2007, 01:48 PM
JB 914   I'm not really looking for ways to help sell i...   Jul 4 2007, 02:07 PM
orthobiz   If i go to a doctor i can't ask "Gee do...   Jul 4 2007, 03:07 PM
JB 914   [quote name='JB 914' post='919513' date='Jul 4 20...   Jul 4 2007, 03:15 PM
Brando   You test drive a car before you buy it, right? Ma...   Jul 4 2007, 03:32 PM
JB 914   You test drive a car before you buy it, right? M...   Jul 4 2007, 03:54 PM
Brando   i have many reference sites. we also do "liv...   Jul 4 2007, 04:12 PM
JB 914   And no, stealerships won't do that for you. ...   Jul 4 2007, 04:25 PM
dakotaewing   And no, stealerships won't do that for you....   Jul 4 2007, 04:38 PM


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