Same crap, different decade Options

[Rob-O]

If you don't appreciate a good venting, click out of this thread now.

So last week I ordered a few items from a supplier in Georgia. I haven't ordered from them since 1990. Why did I stop? Bad customer service and because of repeated issues with them sending incorrect parts. Swore I would never buy from them again.

I broke down last week and sent them an EASY order. A cigarette lighter element, the bezel for the knob of the cigarette lighter, the metal ring that holds the base of the cigarette lighter assembly to the dash face and a new intermittent wiper relay. Four parts in total.

Parts arrive on Saturday. Open the box and of course the relay is the wrong part. Instead it's a voltage regulator for multiple models (924/944, etc.) but not the 914. So I'm kinda pissed because four parts should be easy to get right. Send them an e-mail on Saturday that says I got the wrong part, please ship me the correct part and send some type of postage so I can get your regulator back to you.

What happens this morning? I get an e-mail asking the part number of the part I received. No "sorry", no "let me get the correct part out to you, pronto".

There are tons of numbers on the box of this regulator (which I might add had already been opened). I don't know which number is the part number so I include all of the numbers I can find on the box, as well as the colors of the box, the manufacturer, and what model car the regulator appears to fit. Next response from them is 'Can I take a picture of the part'. Still no 'Hey sorry, I'm squaring you away'. (IMG:style_emoticons/default/WTF.gif)

I know, I know, lots of you have worked with this supplier and never had a problem. I'm just venting because I'm a little pissed at myself for faltering on a vow I made over 20 years ago.

I will not make this mistake again in another 23 years... (IMG:style_emoticons/default/ar15.gif) (IMG:style_emoticons/default/ar15.gif)