Hagerty Insurance, Recent Claim Experience Options

[914four]

A little background information first... This is the first time I have made an insurance claim in many years of 914 ownership. Recently had an unfortunate experience while attending Okteenerfest. After the Friday afternoon drive I was helping with one of the tech sessions and someone asked me when I got the new dent in my door. It seems someone bumped into my car but must not have noticed because they did not even leave a note for me. (IMG:style_emoticons/default/dry.gif)


From a few feet away the dent was not so noticeable and the car showed well. Sorry Dr. Phil, that one vote separating us this year may have been a sympathy vote. (IMG:style_emoticons/default/confused24.gif)




Fortunately Bill Dunster was in attendance and set me up with one of his Porsche Collision Centers. They helped me work through the insurance claim process with Hagerty. The Hagerty people I spoke with were very nice, helpful and understanding about the situation. The process included my initial call to Hagerty where the first person I spoke with apologized for the mishap and took my all of the information I could provide. A second person called me after reviewing the information and apologized again for the mishap, then asked me a couple more questions about the place I wanted to have my car repaired. I requested some very specific directions for the way the repair would be made including the painted on stripe, clear coating and wet sanding. I was assured all would be covered and they assured me my expectations would be met. They even sent a hand written congratulatory card for first place in the custom class signed by their entire staff and I am happy to report the high quality repair I expected was made and there were no additional questions or concerns from Hagerty, only a good feeling from an unfortunate situation.