RIMCO, have you dealt with them lately???? Options

[76-914]

Having heard good things about Rimco I tried them out. Let me detail my experience with them thus far. I'll try not to dump on ya. Appx 2 mo's ago I delivered my engine to them. Their employee Todd managed to piss me off almost immediately. Like he was doing me a favor! Enough. My last of 6 calls to Todd ended with him telling me that they would call me when it was finished. That was 2 weeks ago. Fuck Todd, I'm calling them. When I asked for Todd the receptionist told me that last Friday was his last day but that I could speak with Patrick. So I get Patrick on the line and explain myself. Nice guy, seemed concerned and said he would go in the "back" to find out what was going on and that he would call me right back. I'm pretty sure that 45 min's is not right back, so I called back. I ask the receptionist if it usually takes this much effort to deal with Rimco and went on about my difficulties in dealing with them, thus far.. After I ceased to whine, she said Dennis was going to the "back" to see if they could get it finished this afternoon! I asked if Dennis were a person of authority as I felt I might want to strangle the next person to give me lip service. I asked that Dennis call me back today and she said that she would give him the message. Guess what? (IMG:style_emoticons/default/bs.gif) Three hours later (1530hr) and no call back. I was shocked. (IMG:style_emoticons/default/dry.gif) I called them back. This time one of the guys in the back answers the phone and is about as helpful as someone in the "back" could be. He did tell me that Dennis is the owner, though! I wonder if this communication problem is a trickle down from the top? (IMG:style_emoticons/default/confused24.gif) So it looks like I'll be back on the phone with Rimco in the morning, chasing my tail again. I feel like the sheep in this emoto (IMG:style_emoticons/default/sheeplove.gif)
I don't know if this is business as usual with them or not but I can tell you this. I have been in business in the service sector since 1979 and have found that you never get a second chance to make a first impression. This isn't my first rodeo or my first trip to a machine shop. It was my first time into a type 4, though. And now that I know what I know you can bet that next time I'll just find a good local machinist and tell him what I want done. Live and learn.