The rubber guy 914rubber.com Options

[sb914]

Hi,

Is any of you know someone at 914rubber ? I tried to contact them many times, by phone and email and I did not received any feedback.

One item was missing in my order and another one is not the right one.

Side question, what glue do you use for the rubber ?

thanks,

Vincent

Not just me then. I sent emails that were ignored time and again. After i discovered they return calls when messages left, i didn't get called back.

Had to chase mark/mike on here. Eventually sorted and received my order after 7/8 weeks. Couple of low quality low use "freebies" thrown in.

Not very good to deal with and wouldn't go back there again.

Chill out dude!! (IMG:style_emoticons/default/chair.gif) Mark is a airline pilot,he is a super busy guy,who also takes the time to make parts for our cars ,that you will not be able to find anywhere ,especially in (whales)
He's a stand up person and always makes it right!!!

[Mowog4]

Hi,

Is any of you know someone at 914rubber ? I tried to contact them many times, by phone and email and I did not received any feedback.

One item was missing in my order and another one is not the right one.

Side question, what glue do you use for the rubber ?

thanks,

Vincent

Not just me then. I sent emails that were ignored time and again. After i discovered they return calls when messages left, i didn't get called back.

Had to chase mark/mike on here. Eventually sorted and received my order after 7/8 weeks. Couple of low quality low use "freebies" thrown in.

Not very good to deal with and wouldn't go back there again.

They are a small business with a lot of balls in the air, I think they are a world class organization. I have enjoyed dealing with them and appreciate enthusiasts in the business.

[mepstein]

I've ordered a couple thousand dollars from 914rubber. I am very thankful Mark has created the company and supports our cars. I'll put up with a couple glitches here and there. I manage a Porsche shop. God knows we have our share of glitches. (IMG:style_emoticons/default/beerchug.gif)

[Chris H.]

I can understand the frustration if this is your one and only experience, but over the long run you'll learn that 914rubber has contributed a lot to saving these cars. The rubber, vinyl, and small bits became some of the most difficult and expensive parts to find. Mark has gone out of his way to bring them to us at a fair price. He could charge double on some things and he knows he could get it but he doesn't. You can now buy a NEW front targa seal for what a CRAP used one used to be FAIRLY PRICED at for example. Same with a bumper top and a dozen other things. 914 parts are a niche market. We're lucky anyone is making this stuff.

Hang in there and Mark will deliver. He always does. And he owns up to any mistakes or delays. Everyone makes them. The quality is VERY good and I've never had a problem myself.

[Lennies914]

I can understand the frustration if this is your one and only experience, but over the long run you'll learn that 914rubber has contributed a lot to saving these cars. The rubber, vinyl, and small bits became some of the most difficult and expensive parts to find. Mark has gone out of his way to bring them to us at a fair price. He could charge double on some things and he knows he could get it but he doesn't. You can now buy a NEW front targa seal for what a CRAP used one used to be FAIRLY PRICED at for example. Same with a bumper top and a dozen other things. 914 parts are a niche market. We're lucky anyone is making this stuff.

Hang in there and Mark will deliver. He always does. And he owns up to any mistakes or delays. Everyone makes them. The quality is VERY good and I've never had a problem myself.

(IMG:style_emoticons/default/agree.gif)

[Mikey914]

Hi,

Is any of you know someone at 914rubber ? I tried to contact them many times, by phone and email and I did not received any feedback.

One item was missing in my order and another one is not the right one.

Side question, what glue do you use for the rubber ?

thanks,

Vincent

Not just me then. I sent emails that were ignored time and again. After i discovered they return calls when messages left, i didn't get called back.

Had to chase mark/mike on here. Eventually sorted and received my order after 7/8 weeks. Couple of low quality low use "freebies" thrown in.

Not very good to deal with and wouldn't go back there again.

Part of the problem here was calls coming in via Skype and no messages left. We actually do return calls....if you leave a message. The numbers we tried to return calls to didn't accept them as they were Skype numbers. We do our best and are moving forward to improve the process, sorry your experience wasn't as good as it could be, but it was not for lack of trying on our part. International orders are somewhat problematic in that the current website isn't the best for it. We are making changes to accommodate more of our international customers. I'm sure you noticed that out actual shipping cost was much less than others charge as we pass on our savings, and don't use it as a profit center.


Please, if you are not happy for any reason return what you are not happy with for a full refund.

[vnault]

I just notice that I did send an email to Mark to thank him, but I forgot to tell the community that my issues were manage quickly once they were aware of it.

I have installed the new parts, on the car and everything fits well. First time I removed a bumper... easy enough !

I will certainly buy again without hesitation from 914rubber

[Mikey914]

Thanks for the follow up! (IMG:style_emoticons/default/biggrin.gif)

[NoEcm]

I've owned my 914 for 40 years now.

Placed my first order with 914rubber.com 3 weeks ago.

One of the items was on back order (as indicated on their web site) until the August 26th and I was in no hurry for the stuff.

My entire order shipped the 27th and I couldn't be happier with the quality of their products and their shipping.

I'll be back again for more.

[Whitney Mic]

I've owned my 914 for 40 years now.

Placed my first order with 914rubber.com 3 weeks ago.

One of the items was on back order (as indicated on their web site) until the August 26th and I was in no hurry for the stuff.

My entire order shipped the 27th and I couldn't be happier with the quality of their products and their shipping.

I'll be back again for more.

They are great!!! (IMG:style_emoticons/default/first.gif)

Everything I have bought fits, and everything looks good.

Not only that, my last two orders had back-ordered items that somehow were mysteriously shipped on time with the rest of my stuff. Mikey must have "Scotty" from Star Trek TOS working in the warehouse or something... Could explain the marvelous engineering I've seen in those restoration threads... or maybe Cary's Super in Law has been moonlighting at 914Rubber just for the giggles.

-- Whit

[Mikey914]

Thanks,
Cary and Super Inlaw have been working hard at getting my "extra" car p for sale for me. Needed some rust repair, as well as having them yank out the 2.0 and spruce it up. Scott really does a great job. I'm very lucky to have a guy that really cares and is not an hourly kind of guy. I know he has put in the extra effort on many occasion without being asked by me. Dare I say he's more organized than me and actually handles the day to day operations better than I did.
I'll pass on the good words to him as I'm sure he will appreciate it, and he really doesn't spend much time here.