Which Throttle cable do I need?, I need a quality cable, the new one I received fell apart when I opened it. Options

[Seelenfan]

I purchased a new throttle cable from Pelican. Yes it was the cheapest one they had. I figured it's a cable, how bad can it be. The ferrel that is on the end which mates to the firewall fell off when I removed it from the packaging. I installed it anyway. Needles to say, I am greatly disappointed. What a piece of junk. We used to run some really nice cables in the off road cars. Thick didn't bind etc. But the few places that used to carry them are all out of business. Please direct me to a good cable. I don't want to do this 3 times.

[TM_Corey]

I called and talked to Cassondra Kelley in customer service at Pelican. She was awesome.

I had a RMA email in about 4 seconds and she assisted me in ordering a terrycable. The GEMO is going back.

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Thank you for contacting us regarding the return of one or more parts associated with your recent order. We have issued a Return Merchandise Authorization (RMA) Number for you. This number is:xxxxxxxxx and must be written on the outside of the box when you send it to our facility. Please also print out this email and include it with your return. Packages that arrive with confusing or no documentation slow down the processing of your return and will delay the crediting of your account.

Please be sure to package the parts very carefully, and to also place them in the original factory packaging in which they arrived. If the parts arrive back damaged at our facility, we unfortunately cannot accept them back for credit. Please do not write anything on the manufacturer's packaging or boxes. Please take extra caution in repacking the box, and you might want to insure the package and send it via a trackable method in case it does become lost. We cannot issue credits for packages that were lost or damaged in transit on the way back to us. Very rarely do packages get lost - the largest problem we face is typically new parts getting scratched or damaged on their way back to us. For everyone's sake, please take special care to prevent any damage or scratching of the parts.

Returns are collected, logged, and inspected throughout the week, and refunds are typically processed over the weekend. We will send you an email update when your credit is processed. Please allow 2-3 days for the actual credit to show up on your bank card statement, once your credit is processed.

Our receiving address for returns is:

Pelican Parts Returns Department
1526 240th Street
Harbor City, CA 90710-1311

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http://www.pelicanparts.com/support/ContactUs.htm

- The Pelican Parts Customer Service Team