 OT: Panasonic LCD 50" TV, Lamps keeps blowing (warranty out) |
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| DougC |
 May 20 2005, 09:20 AM
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#1
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Senior Member  Group: Members Posts: 949 Joined: 6-July 04 From: Dallas, TX Member No.: 2,307  |
So we have a Panasonic 50" LCD TV that we bought about a year and a half ago (still paying on it don't you kow). It blew the main lamp just before the manufacturer's warranty ran out, and Sears replaced it (the Lamp) for free. That was about 6 months ago and it's done it again. Is there some kind of "Lemmon Law" for TVs? Anyway I can make Panasonic replace the TV or even have Sears take it back? What can I do about this, the damn Lamps are easy/simple to replace but they cost about $300 ea, that could get expensive!
Doug C |
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Replies(1 - 19)
| machina |
May 20 2005, 09:22 AM
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#2
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Advanced Member Group: Benefactors Posts: 2,030 Joined: 21-June 03 From: Miami Beach, FL Member No.: 848  |
sears is pretty good about this kind of thing.
be nice and find the right guy to talk to, maybe you'll get a new TV or floor model. |
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| tat2dphreak |
 May 20 2005, 09:27 AM
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#3
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stoya, stoya, stoya Group: Benefactors Posts: 8,797 Joined: 6-June 03 From: Wylie, TX Member No.: 792 Region Association: Southwest Region |
I believe there are lemon laws on just about everything(in TX anyway), but I think the same part has to break something like 4 times... I would talk to Sears first, since they replaced it 6 mo. ago... if that gets you no where, try panasonic... the part itself should have a longer warrenty than 6 mos. if neither works, bend over... (IMG:http://www.914world.com/bbs2/html/emoticons/sad.gif) sorry man!
did you buy the extra service plan? I always do on expensive items... though I've never had to use it except once, on a home theater system... but that 1 time saved me 1k, so it was worth the $60 (IMG:http://www.914world.com/bbs2/html/emoticons/smile.gif) |
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| mharrison |
May 20 2005, 09:34 AM
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#4
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Why do I bother???? Group: Members Posts: 633 Joined: 8-September 03 From: Madison, MS Member No.: 1,123 |
I would think that, like with a car, as the original problem occured under warranty and this is the same issue, you could make a case for warranty repair. It is quite possible that the lamps blowing are a symptom of an underlying problem. In which case, the original problem which occured under warranty was never solved. I would talk to sears about this and see what they can do. Then maybe move on to the Panasonic corporation if Sears won't work with you.
Take the time to type and print out a letter ON PAPER and mail it to Sears' warranty department, the local manager, the district manager and Panasonic. It is odd, but corporations seem to take a little more interest when someone takes the time to actually write and mail a letter. I hope everything works out for you. |
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| MJHanna |
May 20 2005, 01:13 PM
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#5
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Does this 911 make my butt look big? Group: Members Posts: 805 Joined: 23-January 03 From: Lowry Crossing, Texas Member No.: 185 |
You might ask here if others have had that problem.
http://pub1.ezboard.com/bdigitaltelevisionhdtvforum |
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| bd1308 |
May 20 2005, 01:29 PM
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#6
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Sir Post-a-lot Group: Members Posts: 8,020 Joined: 24-January 05 From: Louisville,KY Member No.: 3,501 |
in laptops, a bad inverter card will blow the florescent light tube....and in THERORY a LCD TV is the same principle....I would make a case to get the inverter card checked....has the TV ****EVER***** made a high-pitched whining noise???? (Keep in mind that some can't hear high frequencies--I can...and it's a pain sometimes)
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| tat2dphreak |
May 20 2005, 01:35 PM
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#7
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stoya, stoya, stoya Group: Benefactors Posts: 8,797 Joined: 6-June 03 From: Wylie, TX Member No.: 792 Region Association: Southwest Region |
and some of us have tenitis and hear a high pitched whine ALL THE FUCKIN TIME (IMG:http://www.914world.com/bbs2/html/emoticons/dry.gif) oh well, walking around with a ringing in my ear is a small price to pay for seeing Ozzy! (IMG:http://www.914world.com/bbs2/html/emoticons/rocking nana.gif) |
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| DougC |
May 20 2005, 01:40 PM
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#8
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Senior Member Group: Members Posts: 949 Joined: 6-July 04 From: Dallas, TX Member No.: 2,307 |
Good info here guys, I appreciate it! I've never heard any strange noise from the set. There is supposed to be a message pop up on the screen when the lamp has reached a certain number of life hours, and we don't get that..just a blank screen and a little red flashing light at the bottom of the set labled "lamp".
Funny thing is, when it happened the first time the Sears repair man ordered the lamp to be sent directly to my house and suggested that I replace it myself. He showed me how, and I swear it couldn't be easier, I think a child could do it. So the $300 lamp came a few days later and I installed it myself, no problem.. but then like two days later another (brand new) lamp shows up at my doorstep from the same vendor, shipped by mistake I assume (it wasn't returned). So I got 2 of these expensive lamps, I have a new one I could put in right now but I don't want to if it's only going to last 6 more months and then this happen again. Doug C |
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| bd1308 |
May 20 2005, 01:44 PM
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#9
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Sir Post-a-lot Group: Members Posts: 8,020 Joined: 24-January 05 From: Louisville,KY Member No.: 3,501 |
hearing is one thing i am REAL careful of. I had like 9070970912 ear infections between ages 3 and 13....it was REAL bad. I treasure my hearing and I feel blessed to be able to hear. I love music.....
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| stevenhaas |
May 20 2005, 01:52 PM
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#10
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Member Group: Members Posts: 55 Joined: 9-April 05 From: New Jersey Member No.: 3,907 |
Same thing happened with mine.... I got the extended warrenty right after that! they say it last like 50,000 hours or something. I didnt think I washed that much TV.... (IMG:http://www.914world.com/bbs2/html/emoticons/blink.gif)
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| bondo |
May 20 2005, 01:58 PM
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#11
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Practicing my perpendicular parking Group: Members Posts: 4,277 Joined: 19-April 03 From: Los Osos, CA Member No.: 587 Region Association: Central California |
Is this an LCD rear projection TV, or a flat panel LCD?
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| tat2dphreak |
May 20 2005, 02:00 PM
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#12
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stoya, stoya, stoya Group: Benefactors Posts: 8,797 Joined: 6-June 03 From: Wylie, TX Member No.: 792 Region Association: Southwest Region |
I started off bad, had "tubes" in my ears 2 different times, tons of infections... but I didn't take car of my ears like I should have... I installed car stereos for about 6 years, and attended metal concerts reguraly, mostly small venues(which are twice as loud IMHO) the combination of the 2, as well as cruisin' with my own stereo on 11 to boot has left me with a roaring/ringing that I'll always have, I'm told.. it's gotten better, but will never go away... I hear fine, no detectable hearing loss, but anytime there's a lot of background noise, coupled with my own constant roaring, I have to be paying attention to anything I want to hear... otherwise it all just is white noise... to think that I used to call the guys at concerts who wore earplugs "pussies"... I guess I was the dumbass! |
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| bd1308 |
May 20 2005, 02:27 PM
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#13
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Sir Post-a-lot Group: Members Posts: 8,020 Joined: 24-January 05 From: Louisville,KY Member No.: 3,501 |
i wish i had earplugs at the concert i went to....i just get scared to death about loosing hearing....or sight for that matter. but if it happens, it happens.
I have subs in my 914...and i hate to have it up loud at all. your amp goes to 11 too? I have ADD too, most of everything i hear is white noise anyway.....right now i have like russian TV playing and looking at 4 computers on the workbench.....in a way i am glad I have ADD, but i get distracted ALOT!!!! |
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| DougC |
May 20 2005, 02:28 PM
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#14
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Senior Member Group: Members Posts: 949 Joined: 6-July 04 From: Dallas, TX Member No.: 2,307 |
It's a Flat Panel LCD, and it has no where near the lamp life on it I'm sure...on either of the bulbs that have been in it so far. I wonder if a Panasonic tech would come out to the house if I raise enough hell. Maybe I could get the thing properly calibrated at the same time, have him check all the settings, etc.
Doug C |
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| bondo |
May 20 2005, 02:30 PM
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#15
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Practicing my perpendicular parking Group: Members Posts: 4,277 Joined: 19-April 03 From: Los Osos, CA Member No.: 587 Region Association: Central California |
Maybe it isn't the lamp this time, but the inverter. I'd try the new lamp just to make sure it's a repeat and not something new. |
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| bd1308 |
May 20 2005, 02:31 PM
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#16
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Sir Post-a-lot Group: Members Posts: 8,020 Joined: 24-January 05 From: Louisville,KY Member No.: 3,501 |
have the guy check the inverter. I bet that is what is going on.....the inverter is blowing those tubes. are you sure it's JUST the tubes? You should probably ask for the broken parts just to make sure you know what was replaced.
sorry for getting off-topic..... so yes, i would raise hell because inverters and tubes (which dont often die IMO) are very expensive and early-death would be likely caused by a faulty inverter or power source.....fluctualtions in power causes this too. Don't let them walk you out of the dorr until you get WHAT YOU WANT. |
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| DougC |
May 20 2005, 02:45 PM
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#17
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Senior Member Group: Members Posts: 949 Joined: 6-July 04 From: Dallas, TX Member No.: 2,307 |
Thanks, I'll be sure to have them check the invertor. I was the one that replaced the bulb last time and it was definately broken, you could see it clearly. Question is, what's doing it? We'll see about that invertor this time.
Doug C |
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| bd1308 |
May 20 2005, 02:57 PM
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#18
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Sir Post-a-lot Group: Members Posts: 8,020 Joined: 24-January 05 From: Louisville,KY Member No.: 3,501 |
like physically broken????? (IMG:http://www.914world.com/bbs2/html/emoticons/ohmy.gif) wow. thats wierd. I would check the mounting for the bulb...maybe secure the bulb better.....
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| DougC |
May 20 2005, 03:11 PM
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#19
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Senior Member Group: Members Posts: 949 Joined: 6-July 04 From: Dallas, TX Member No.: 2,307 |
Actually, the bulb is inside of a plastic box and the whole assembly is replaced (slides in and out). You could see the broken bulb through the window of the plastic box. Looked as if it had gotten too hot and shattered, but I can hear the fan run so I don't know if heat had anything to do with it.
Doug C |
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| bd1308 |
May 20 2005, 03:18 PM
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#20
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Sir Post-a-lot Group: Members Posts: 8,020 Joined: 24-January 05 From: Louisville,KY Member No.: 3,501 |
wait....do you have one of those projection TVs...or a true LCD flatscreen laptopscreen sized TV?
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