 Cip1 ... Has anybody ordered anything from them? |
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| euro911 |
 Jun 8 2018, 04:13 PM
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#1
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Retired & living the dream. God help me if I wake up!  Group: Members Posts: 8,845 Joined: 2-December 06 From: So.Cal. & No.AZ (USA) Member No.: 7,300 Region Association: Southern California 
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I was starting to collect some additional parts for a 912 (616) motor rebuild and ran across a set of (8) stainless steel push rod tubes from a company called Cip1 (California Import Parts, Ltd.). Their regular 'Web Price' was $149.99 and they showed the tubes as being in stock. They happened to be 'On Sale' at the time for only $112.50, and I thought they'd be a worthwhile investment, so I placed an order for a set back in February 2018.
I called them in mid March to check status. I was told that they weren't in stock, and they didn't show an order being placed with the manufacturer. So I asked "when were they going to place the order? ... it's been a month since I ordered them". The gal on the phone said they would place the order that same day. I called again about a week later just to check up on them ... was told they were ordered, and would be in stock in about 4 to 6 weeks. I called again in April, still not in stock. ... again in May, still nothing (IMG:style_emoticons/default/dry.gif) I called them again this afternoon and was told they wouldn't be in stock until at least sometime August (IMG:style_emoticons/default/blink.gif) (IMG:style_emoticons/default/WTF.gif) kind of business are they running there (IMG:style_emoticons/default/confused24.gif) ??? YMMV, but needless to say, I don't think I'll be placing any additional orders with them (IMG:style_emoticons/default/dry.gif) |
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| aggiezig |
Jun 8 2018, 04:28 PM
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#2
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Porsche Wannabe Group: Members Posts: 319 Joined: 13-January 16 From: Los Angeles, CA Member No.: 19,557 Region Association: Southern California
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cip1 is a huge name in VW parts and I've order lots and lots from them over the years. I have not yet had a situation requiring me to call and speak to someone, so I can't vouch for their customer support team.
They are kind of like walmart... huge selection of parts at low prices. BUT, caveat emptor. Do your research on anything you order as some of it is chinese EMPI crap. I'm not sure if they were marked "in stock" or "backorder" when you ordered. If they are marked "in stock" then I would be pretty pissed, too. How bad do you need the parts? May be time to request a refund and cancel the order |
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| sithot |
Jun 8 2018, 04:52 PM
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#3
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Member Group: Members Posts: 446 Joined: 25-October 06 From: Virginia Member No.: 7,090 Region Association: None
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QUOTE(aggiezig @ Jun 8 2018, 06:28 PM)  cip1 is a huge name in VW parts and I've order lots and lots from them over the years. I have not yet had a situation requiring me to call and speak to someone, so I can't vouch for their customer support team. They are kind of like walmart... huge selection of parts at low prices. BUY, caveat emptor. Do your research on anything you order as some of it is chinese EMPI crap. I'm not sure if they were marked "in stock" or "backorder" when you ordered. If they are marked "in stock" then I would be pretty pissed, too. How bad do you need the parts? May be time to request a refund and cancel the order Especially if they are getting "the float" on your money. |
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| Valy |
Jun 8 2018, 05:11 PM
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#4
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Senior Member Group: Members Posts: 1,671 Joined: 6-April 10 From: Sunnyvale, CA Member No.: 11,573 Region Association: Northern California |
I ordered many times from them.
One time I got a bad part, called and was immediately refunded with a deep apology. I'm sure that if you ask for a refund you will get it right away, unless you can't find what you need anywhere else. |
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| Mark Henry |
Jun 8 2018, 05:21 PM
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#5
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that's what I do! Group: Members Posts: 20,065 Joined: 27-December 02 From: Port Hope, Ontario Member No.: 26 Region Association: Canada |
CIP1 is OK, just ask for your money back.
Just because they order them they won't ship them till the container is full and likely the manufacturer won't make them till they have enough for a production run. Yes, they are like walmart, they make their money on large production runs. If you need something that's out of stock you could be waiting a long time, move on. |
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| Unobtanium-inc |
Jun 8 2018, 06:55 PM
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#6
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Advanced Member Group: Members Posts: 2,199 Joined: 29-November 06 From: New York Member No.: 7,276 Region Association: None
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I order wide five wheels from them by the pallet load, always prompt, always Chinese wheels.
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| euro911 |
Sep 20 2018, 09:43 PM
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#7
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Retired & living the dream. God help me if I wake up! Group: Members Posts: 8,845 Joined: 2-December 06 From: So.Cal. & No.AZ (USA) Member No.: 7,300 Region Association: Southern California
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Well, I got an email notification that they finally shipped the tubes today ... just one day shy of 7 months from the original order date (IMG:style_emoticons/default/blink.gif)
I'll have to verify any items I wish to purchase from them are indeed 'in stock' before I ever place another order there (IMG:style_emoticons/default/idea.gif) |
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