 Community Support, AA Customer Service Black Hole |
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| twistedstang |
 Mar 20 2019, 12:11 PM
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#21
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Member  Group: Members Posts: 220 Joined: 9-January 06 From: Port Huron, MI Member No.: 5,395 Region Association: None 
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QUOTE(bandjoey @ Mar 20 2019, 09:51 AM)  Sometimes things are blown out of proportion‘s and when I see a newbie complaining and writing a book review about a small order it makes me wonder what’s going on really. Did someone really say this at AA? ..I only know 911s. “The next day I called AA and spoke to the gentleman who had taken the original order. I explained the situation, incorrect decal, no instructions, still no invoice and was told, "I don't know these cars, I only know 911's. I asked the owner about it and he told me that was the correct decal" Never here to support or defend AA and in this forum there are just as many happy customers and mad customers to all suppliers including 914 Rubber. Not doubting the original posters complaint just saying don’t bash all our suppliers. Even George is a great asset to the 914 world IMHO I agree with this for the most part ( you cant beat 914 Rubber). As far as the sticker not having instructions......I've also bought repro stickers when restoring a mustang. No instructions, no placement guidelines. Not their job. I think it takes a fair amount of class for George not to comment on this thread but instead get with the customer to make things right and then go research a few of his cars for the sticker placement. FWIW, I ordered new spindle nuts and thrust washers from AA this week. Parts were shipped quickly and I also didnt get instructions or placement diagrams..... lol |
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| Dave_Darling |
Mar 20 2019, 02:35 PM
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#22
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914 Idiot Group: Members Posts: 14,986 Joined: 9-January 03 From: Silicon Valley / Kailua-Kona Member No.: 121 Region Association: Northern California
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QUOTE(76-914 @ Mar 20 2019, 07:44 AM) You taking bets on that? There are people who are unhappy with 914rubber. We've seen a couple of posts around here, and more on FB. Mind you, Mark and Bruce and the guys will pretty much always bend over backwards to make things right for people, but there are still people who complain. --DD |
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| Superhawk996 |
Mar 20 2019, 05:11 PM
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#23
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914 Guru Group: Members Posts: 5,819 Joined: 25-August 18 From: Woods of N. Idaho Member No.: 22,428 Region Association: Galt's Gulch
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QUOTE As far as the sticker not having instructions......I've also bought repro stickers when restoring a mustang. No instructions, no placement guidelines. Not their job. I think it takes a fair amount of class for George not to comment on this thread but instead get with the customer to make things right and then go research a few of his cars for the sticker placement. FWIW, I ordered new spindle nuts and thrust washers from AA this week. Parts were shipped quickly and I also didnt get instructions or placement diagrams..... lol (IMG:style_emoticons/default/agree.gif) Been dealing with AA as far back as the 80’s. Overall positive experiences. I’ve worked retail. We all have bad days and no matter what you do someone isn’t happy. I’ve ordered quite a bit of sheet metal from AA lately. No problem. I did order parts from AA via eBay and had a minor issue. AA made it right when it was politely brought to their intention. AA was there from the start and hasn’t survived this long by accident. love them or hate them, they have good days and bad days just like us. |
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| Larmo63 |
Mar 20 2019, 07:10 PM
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#24
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Advanced Member Group: Members Posts: 4,264 Joined: 3-March 14 From: San Clemente, Ca Member No.: 17,068 Region Association: Southern California |
Dr. Jekyll & Mr. Hyde is an accurate description of AA.
I've only had bad experiences with them, but I'm glad some have had good. |
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| Rob-O |
Mar 20 2019, 10:44 PM
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#25
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Senior Member Group: Members Posts: 1,252 Joined: 5-December 03 From: Mansfield, TX Member No.: 1,419 Region Association: Southwest Region
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I *kinda* get this. The no invoice thing after asking repeatedly would annoy me, too.
But the sticker being wrong...ummm...I thought I read you said you ordered the wrong sticker. George gets on the line and together you figure out what you really needed. Shouldn’t the transaction then have been you purchase the correct sticker right then, return the incorrectly ordered sticker at your convenience and then get your credit card reimbursed? Not sticking up for George but I’m not sure he’s completely in the wrong on this transaction. As for placement of the stickers I’m sure we could all help get it figured out. |
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| gereed75 |
Mar 21 2019, 09:25 AM
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#26
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Senior Member Group: Members Posts: 1,246 Joined: 19-March 13 From: Pittsburgh PA Member No.: 15,674 Region Association: North East States
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Don’t know George personally, don’t know all of the past history, have never ordered from them, have no horse in the race, butt....
You ordered a low dollar decal, had a problem and the owner of the business talked with you to help resolve the problem. He talked with you - the owner - not a sales agent, not a guy in India. Cmon man, That is saying something. |
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| VaccaRabite |
Mar 21 2019, 09:56 AM
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#27
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En Garde! Group: Admin Posts: 13,443 Joined: 15-December 03 From: Dallastown, PA Member No.: 1,435 Region Association: MidAtlantic Region |
There have been 3 threads I've found about this topic from the same guy. I closed one of them yesterday. Now I'm closing this one.
A-hole admin Zach |
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