Shout Out to 914rubber.com Options

[FRUNKenstein]

I want to say "Thank You" to 914rubber.com on an outstanding bit of customer service I received recently. On the night before Thanksgiving, about 45 minutes before midnight, I made an online order from their website for 2 of their plaid re-upholstery kits.

When I went back to the website the next morning, I realized that they had gone on Black Friday Sale at midnight, or about 45 minutes after I ordered them. I saw on their website that they have a policy of giving store credit for any discounts that occur within 14 days of an order - which is a very nice policy to have. So, I called and left a voicemail asking if they could give me store credit for the $84 in Black Friday Sale discounts on the 2 seats.

It was a pleasant surprise when I received a call back a few days later saying that they were actually refunding the difference in price back to my credit card. Sure enough, a few days later I see a credit back to my card of the $84 discount. I've never purchased from them before, but I'm sure I would have found something to use the $84 store credit on. But, getting an actual refund is very much appreciated!

Also, I received the new upholstery kits very quickly. They look great, and I'm having my local upholstery shop install them next week. I'll post pics when it's done. All in all, just a very good experience with this vendor, and I wanted to let everyone know.