 Quick shout out to Sierra Madre Collection |
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| Tdskip |
 Oct 12 2021, 03:43 PM
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#1
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Advanced Member  Group: Members Posts: 3,686 Joined: 1-December 17 From: soCal Member No.: 21,666 Region Association: None 
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I bought a windshield from them yesterday and unfortunately during installation it cracked. Kind of a dicey situation to assign responsibility for, I personally believe that the windshield was defective, but I don’t know that for sure and Sierra Madre hasn’t had issues with any of the other said they sold.
I gave him a ring this morning and they have been extremely responsive and helpful, and very fair and working with me to get this taken care of. I’ve had a chance to meet a couple of people up here and her genuine enthusiast that want to have happy customers. Anyway, seemed worth giving them a call out to because so often we find things to complain about but don’t always complement businesses that do right by us. |
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| dhuckabay |
Oct 12 2021, 03:51 PM
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#2
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Member Group: Members Posts: 223 Joined: 14-June 20 From: Idaho Member No.: 24,379 Region Association: Pacific Northwest
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Have also had very good luck with them. Came up with the info for brake rebuild on some odd ball calipers that no one else was able to get. Shipment times have always been good.
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| 76-914 |
Oct 12 2021, 04:17 PM
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#3
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Repeat Offender & Resident Subaru Antagonist Group: Members Posts: 13,505 Joined: 23-January 09 From: Temecula, CA Member No.: 9,964 Region Association: Southern California
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QUOTE(Tdskip @ Oct 12 2021, 02:43 PM)  I bought a windshield from them yesterday and unfortunately during installation it cracked. Kind of a dicey situation to assign responsibility for, I personally believe that the windshield was defective, but I don’t know that for sure and Sierra Madre hasn’t had issues with any of the other said they sold. I gave him a ring this morning and they have been extremely responsive and helpful, and very fair and working with me to get this taken care of. I’ve had a chance to meet a couple of people up here and her genuine enthusiast that want to have happy customers. Anyway, seemed worth giving them a call out to because so often we find things to complain about but don’t always complement businesses that do right by us. Check for rough edges on the new one and stand it on a long edge only. GL with #2. (IMG:style_emoticons/default/beerchug.gif) |
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| Tdskip |
Oct 13 2021, 02:07 PM
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#4
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Advanced Member Group: Members Posts: 3,686 Joined: 1-December 17 From: soCal Member No.: 21,666 Region Association: None
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Thank you, I will be super careful with this one. The weird thing, and this is what has me thinking it was just a manufacturing defect, is that we didn’t actually try to fully install it, it was just being played in place gently and loose fitted when it cracked. The crack went all the way through from one side to the middle and then branched out from there, which is nothing I’ve seen happened before. Weird.
In any case I have a replacement in hand and it will be installed on Friday. |
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| 930cabman |
Oct 14 2021, 04:48 AM
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#5
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Advanced Member Group: Members Posts: 3,120 Joined: 12-November 20 From: Buffalo Member No.: 24,877 Region Association: North East States
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I have been a glazier for most of my 50+ working years and recently took my 914 to a local auto glass guy. Less than $400. later and a few hours she was good as new.
Glass breaks, easy |
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