Why I hate Automobile Atlanta, Just my take on bad customer service and no integrity Options

[jj83118]

I thought I'd share my crappy experience with Automobile Atlanta. Maybe I just need to vent, but I think they are one shady outfit.

Here is my story:

I need a 914-6 oil tank to complete my car. Last February (one week before they were having their big "sale") I called AA and asked about their oil tanks. Bruce or Mclean told me there were 8 in stock...cool, only $535 list and a 20% discount to boot!

I got up early on the Saturday morning (the day of the sale) called AA and asked about oil tanks...I was told there were plenty in stock. Alright, I'll take one...problem solved. I was so pleased, I ordered two rear bearings and some CV joint gaskets too!

A week goes past and only the bearings and gaskets show up at my door. So, I give them a call. They say they ran out of tanks. WTF!

I talked to Bruce and told him the whole story. He said they would ship me a tank in two weeks when the new supply arrives. I say fine...it figured it was still a long time before I actually needed the tank.

A week goes by and low and behold an invoice arrives...I was charged full price for a tank that was never shipped ($587.45)! Oh boy! I get to call Bruce again.

Bruce tells me they will honor the 20% sale price and correct the charge to my credit card. Silly me, I believe him. He also says the tank will be shipped by the end of March. Deep breath and let it go.

I call my good buddy Bruce in April...where is the tank? Slight problem, should ship by end of month. Another deep breath.

Hey Bruce, April is almost over! Where's my tank? There's a problem with the supplier and it will take another month.

May rolls around and I'm too busy helping my Fiance with our wedding plans to deal with AA.

I get back from the honeymoon to find Bruce has left the building! Now I'm dealing with some guy named Charlie. Charlie where is my tank? There are big problems with the supplier and new tanks won't arrive for another month (could be just me, but don't you see a pattern here?). However, they have an oil tank kit in stock for $1300 something. I tell him I don't want a whole "kit".

He says they might be able to split-up the kit and sell the tank to me. He says things are just too busy around there and I should give him a call tomorrow.

I called the next day, two days later, and two more days later. Still no decision.

Last time I spoke to Charlie, he's not sure if they can split-up the kit and they want to charge me "significantly" more for the tank...WTF!!!

So here we are...charged for a part back in February (at full cost I might add) and still no oil tank. I've talked to my bank and they can dispute the charges. They also told me I could send a letter to the Better Business Bureau.

At first I thought my case might be an anomaly, but it appears George and crew have a history of this sort of thing.

I hate Automobile Atlanta! I don't think I can really blame Charlie, Bruce, or whatshisname for the problem. I think it is a problem with management and the low threshold of intergrity

I guess I get to call tomorrow and ask for my money back...Lord knows they won't call me!

Jim