V Day 20% off Auto Atlanta order, left hanging in the wind Options

[johnnie5]

So I decided to order a dash cover (fabric) from AA on Valentines Day @ 20% off. I placed the order and received a conformation email and all. So 10 days have gone by, and no cover. So I call over there and am told the item is backordered, and being that it is, the order was cancelled. I received no follow up email or any other info or attempt to be contacted other than the order conformation. Hmmmmmm....

I was even asked if I wanted to re-order the item at full price when I called them to see where my order was. Hmmmmmmm....

My reply was "no thanks", and I hung up - annoyed. I went directly to Evil Bay, and placed an order for half the price of the discounted rate, even after shipping.

[dr914@autoatlanta.com]

So I decided to order a dash cover (fabric) from AA on Valentines Day @ 20% off. I placed the order and received a conformation email and all. So 10 days have gone by, and no cover. So I call over there and am told the item is backordered, and being that it is, the order was cancelled. I received no follow up email or any other info or attempt to be contacted other than the order conformation. Hmmmmmm....

I was even asked if I wanted to re-order the item at full price when I called them to see where my order was. Hmmmmmmm....

My reply was "no thanks", and I hung up - annoyed. I went directly to Evil Bay, and placed an order for half the price of the discounted rate, even after shipping.

Yup no bull. If we did not have it the order was canceled. No trying to bait and switch, No call back offer at full price and free shipping, NOTHING. Blew out plenty of parts that saturday and lost a lot of money on the Genuine parts!!!!!! A great fun day for all and some good deals. Every body makes fuzzy dash covers some better than others. Glad you found a good deal

[SLITS]

Same news ... different day

[turboman808]

Wouldn't most companies let the customer know they are back ordered and then honor the 20% off when it did get back in stock?

Canceling and order then telling the customer you can order at full price when it's in stock sounds so weird.

[dr914@autoatlanta.com]

Wouldn't most companies let the customer know they are back ordered and then honor the 20% off when it did get back in stock?

Canceling and order then telling the customer you can order at full price when it's in stock sounds so weird.

sure does. We usually never stock the fuzzy dash covers because no one orders them. Have a few of the old 924 44 examples in various colors but not a popular seller at ALL!!!!!! The rules were the rules all parts not in stock, order canceled. If someone called back and wanted the items, then we could order them for them but at full price. We tried hard to have something for everyone that day and filled orders quite well I must say. Someone though is ALWAYS going to be disappointed. Fun day though and PLENTY of stuff went out of here. No one could IMAGINE!!!!! EVERYONE is fixing up their 914s. Save a 914 not a whale!!!!!!!

[dr914@autoatlanta.com]

by the way thank every one very much for your participation in the sale!!!!!!!

[736conver]

I was wondering when the first post was going to go up. It wasnt if...it was when.

I just got an email from parts america saying my part was out of stock. Simply customer service goes along ways.

[SirAndy]

Wouldn't most companies let the customer know they are back ordered and then honor the 20% off when it did get back in stock?

Canceling and order then telling the customer you can order at full price when it's in stock sounds so weird.

Actually, George said in his promo thread that the promotion would NOT cover any back ordered items!
He even said that he was going to ignore those orders and cancel them.

Should have read the unusually large fine print ...
(IMG:style_emoticons/default/slap.gif) Andy

[johnnie5]

Wouldn't most companies let the customer know they are back ordered and then honor the 20% off when it did get back in stock?

Canceling and order then telling the customer you can order at full price when it's in stock sounds so weird.

sure does. We usually never stock the fuzzy dash covers because no one orders them. Have a few of the old 924 44 examples in various colors but not a popular seller at ALL!!!!!! The rules were the rules all parts not in stock, order canceled. If someone called back and wanted the items, then we could order them for them but at full price. We tried hard to have something for everyone that day and filled orders quite well I must say. Someone though is ALWAYS going to be disappointed. Fun day though and PLENTY of stuff went out of here. No one could IMAGINE!!!!! EVERYONE is fixing up their 914s. Save a 914 not a whale!!!!!!!

Thats all fine and good. That being the case, then you probably should not send an...... order...... conformation......

OR, offer to sell it to me after the fact at full price....

AND, if 'no one orders them', then WHY OFFER THEM FOR SALE?

[johnnie5]

Wouldn't most companies let the customer know they are back ordered and then honor the 20% off when it did get back in stock?

Canceling and order then telling the customer you can order at full price when it's in stock sounds so weird.

Actually, George said in his promo thread that the promotion would NOT cover any back ordered items!
He even said that he was going to ignore those orders and cancel them.

Should have read the unusually large fine print ...
(IMG:style_emoticons/default/slap.gif) Andy

I DID, and was fully aware of his disclaimer ~ BUT, when I got an 'ORDER CONFORMATION', it led me to believe that I was to expect my order. (IMG:style_emoticons/default/whack_3.gif)

[ws91420]

Okay did you order this online or talk to an actual person. If you ordered online the confirmation is more than likely automatic. So in a way do agree with you in that you should have been contacted if the part was backordered. Also the online site should have better way of knowing if something was in stock at AA. Dealing with a large parts inventory is bad enough w/o throwing in used and using drop ship to satisfy customer needs. Inventory can be a real bitch at times especially if it hasn't been accurate for a long time.

[r_towle]

Wouldn't most companies let the customer know they are back ordered and then honor the 20% off when it did get back in stock?

Canceling and order then telling the customer you can order at full price when it's in stock sounds so weird.

Actually, George said in his promo thread that the promotion would NOT cover any back ordered items!
He even said that he was going to ignore those orders and cancel them.

Should have read the unusually large fine print ...
(IMG:style_emoticons/default/slap.gif) Andy

(IMG:style_emoticons/default/agree.gif)
Dont rag on George for sticking to his very specific instructions.
He did nothing wrong, he wrote it down...go find the thread.

Rich

[scotty b]

Wouldn't most companies let the customer know they are back ordered and then honor the 20% off when it did get back in stock?

Canceling and order then telling the customer you can order at full price when it's in stock sounds so weird.

Actually, George said in his promo thread that the promotion would NOT cover any back ordered items!
He even said that he was going to ignore those orders and cancel them.

Should have read the unusually large fine print ...
(IMG:style_emoticons/default/slap.gif) Andy

(IMG:style_emoticons/default/agree.gif)
Dont rag on George for sticking to his very specific instructions.
He did nothing wrong, he wrote it down...go find the thread.

Rich

(IMG:style_emoticons/default/agree.gif)

They have done this before with the same stipulations. My only complaint is you aren't told at the time you order that the item is not in stock. Other than that it is what it is.

[SirAndy]

I DID, and was fully aware of his disclaimer ~ BUT, when I got an 'ORDER CONFORMATION', it led me to believe that I was to expect my order. (IMG:style_emoticons/default/whack_3.gif)

I understand your frustration with that, but my guess is the ordering process is at least somewhat automated. Even if you call in, my guess is (there's more guessing below!) once entered into the computer, a automated confirmation will go out.

After all, you *did* order something. So getting a confirmation was to be expected.

I know nothing about the AA ordering system, but (guessing again) it might be difficult to change the automated part for just a one day promotion ...

(IMG:style_emoticons/default/shades.gif) Andy

[jgara962]

Having just ordered from AA for the first time myself, I was a little suprised by the lack of on-line frills that I have become accustom to. Their website is probably one of the worst I have seen and is something I would have expected 10 years ago, but not by today's standards. I received a confirmation that the order was placed, but no confirmation that it had shipped which is something else that most companies do these days which left me wondering when the items were going to show up.

With that said, my order was correct, came quickly, and they even sent it FedEx ground so it arrived on a Saturday which is very unusual.

[ConeDodger]

I am pissed at George too (IMG:style_emoticons/default/biggrin.gif) I had no idea what parts I would need for the current 914 project I am doing until last night so I didn't get the 20% off either!

Seriously, George said no discount on backordered stuff. I read it in his thread and the only suprise to me is that HE DIDN"T HAVE IT! That boy could probably build a 914 from parts on his shelves!

I do agree with John though, if George put as much effort into the website as he just put into the catalog, there wouldn't be anyone who could touch him... I know web development is expensive though... At least up until now, I know some of those guys charged $1500/hour.

Thanks for doing the sale George! When are you going to Banner up here at 914World? You need to REPRESENT!

[Pat Garvey]

So I decided to order a dash cover (fabric) from AA on Valentines Day @ 20% off. I placed the order and received a conformation email and all. So 10 days have gone by, and no cover. So I call over there and am told the item is backordered, and being that it is, the order was cancelled. I received no follow up email or any other info or attempt to be contacted other than the order conformation. Hmmmmmm....

I was even asked if I wanted to re-order the item at full price when I called them to see where my order was. Hmmmmmmm....

My reply was "no thanks", and I hung up - annoyed. I went directly to Evil Bay, and placed an order for half the price of the discounted rate, even after shipping.

Yup no bull. If we did not have it the order was canceled. No trying to bait and switch, No call back offer at full price and free shipping, NOTHING. Blew out plenty of parts that saturday and lost a lot of money on the Genuine parts!!!!!! A great fun day for all and some good deals. Every body makes fuzzy dash covers some better than others. Glad you found a good deal

George,

Look, I've been a backer for years. Why, because youi have the cajones to try to keep this 914 thing going. Have I been stood up by you? Yes, but I learned to order things before I needed them. So, I remain a fan...but!

I work in retailing too. When we advertise something that doesn't show up from the supplier, we issue rain checks. Yep, sometimes we break even or lose when they do show up, but we keep our customers happy & coming back. They but more than they intended.

Call it good will. Keep it in mind.

To quote a budof mine - "screw me once & I won't be back". Think about it.
Pat

[carr914]

He put EVERYTHING in writing for US.

You got 20% off anything in-stock. Period. If it wasn't in-stock you're order would be cancelled - no shipment - no bill - no rain checks.

I know I got what I ordered, quickly shipped, and saved some coin.

T.C.

[kconway]

+1 Happy customer.
Thanks George.

[johnnie5]

I am a small business owner, who does not advertise. I rely on word of mouth by the professional job I do and the excellent customer service I provide.

I did understand the stipulations of the sale - perfectly. However, I am not a mind reader. The thing that was irritating to me, is that I was waiting for a part that was never to arrive. Weather it be a dash cover, a pair of heads, or a fucking widget - that is not the point.

It is my opinion if you order a part, it is the sellers responsibility to let the buyer know weather it has or has not and/or will not ship... no matter how big or small the company! Call it good business, customer service, whatever you want.

I have had my problems with this company before. Was I happy at first to know that they sell some parts that may not be available elsewhere? Yes. But EVERYTIME I have dealt with this company, I have gotten the short end of the BS stick. EVERY time I have spoken to someone on the other end of the line, I have been treated with contempt , at best, by some pretentious asshole who is positive his shit doesn't stink! In a customer driven business, your customers ARE your business. How about a little customer service?

The fact that it was JUST a dash cover is actually an EXCELLENT example! Will I ever buy a thing from this company again? When Hell freezes over!