QUOTE(Spoke @ Jun 25 2013, 01:47 PM)
I've been in tech support for a couple of semiconductor manufacturers. Our rule of thumb is if you haven't straightened out the issue by 3 emails back and forth, it's time to pick up the phone.
Email is great for providing a written trail, but is not good for ironing out differences of thought. One minute on the phone can circumvent many emails and reduce frustration.
I have worked for a large privately owned company in the Glendale, Ca. area. The do not and will not use voicemail systems and do not use email as a major form of communication when it comes to customer service. You call them and you will actually talk to a person when ordering components. You can email to ask questions but you will receive a phone call in return.
I'm sorry you feel in some way you were cheated or ignored but if you want the product bad enough, than you need to call and find out what is the situation.
I personally have had two situations with separate vendors that were similar. One is a large professional parts supplier and screwed many of us customers in the last several years and one was a weekend warrior. Both were unresolved and I never received my refund and the other I never received my merchandise! They were small items and it was the principal of the matter but it was my problem, I did use the search function and took my chances anyway so I had dealt with it! As for informing the masses, everyone knows these two and their reputations.
If it were me, I would have called after the first email went unanswered but that's how I do things when someone has something I want or need. All the other vendors that I have done business with, they know that I'm a pain in the ass for all the phone calls but that's how things get done!
My 2 cents and IBTL!!!