The email came into info@aircooledtechnology.com which is listed in my contacts list as being particular to engine shop customers. Its not a huge deal that you used that one, it just seriously throws off my ability to keep email content straight and recorded for future use and it also increases my response time because I only work at that computer on Tuesdays and Fridays as a general rule. When we aren't as busy I try to check this email daily, but that isn't always the case.
All engine kit customers should use the email address enginekits@aircooledtechnology.com as that account goes directly to Rebecca and she will answer it or forward it to my immediate response account whereI will receive it fastest to either reply or call you.
Here is the text from my contact us page:
QUOTE
enginekits@aircooledtechnology.com- This email is for all engine kit dialogue. This includes kit contents, and order processing.
We receive over 400 emails a day generally so keeping track of all of them pertaining to different things is very difficult. I came up with specific accounts to enhance my ability to record and reply to content.
At any rate, I do not have PM here any longer as I disabled it because too many questions were being asked that I could not record in my email system and it was creating confusion. Send me an email with your number that you will be at today and I will call you.
enginekits@aircooledtechnology.com is where it needs to go.