I guess AA still is doing business as usual. Take the money and make up a story "it will ship next week". From Mia I got "The order for the flares was processed. Order number is 184627. They will be shipped out next week and I will e-mail you the tracking number at that time." This was on the 11th.
From Greg I get "Eric, your flairs are being shipped from the manufacturer. The sets are pressed, but final trimming is required before shipping. They seem to be getting about four sets prepared and shipped a day. Given their current rate of work, yours should ship tomorrow or Friday." This was on the 17th.
Now it is the 29th and I'm not on the list of shipped sets.
I would imagin my place in line has been known from the start. Why not just tell the truth as to when they will ship.
Waiting the 8-10 weeks (the last I heard for sets not in stock) is not really a problem if that was what I had been told from the start. It also sucks that AA charged my card the day I placed the order and now I get to be AA's bank for the next 8-10 weeks.
How is it that Pelican, Tweeks, and others can get things reasonable right and AA can not. Running a business is not that hard. Provide a good product and treat your customers with repect and honesty and they will continue to be loyal even when things go wrong. I know, I manage a $10M account for my company. Things are not always perfect but by being honest with them and keeping them informed they stay loyal customers.
Within 1 day of placing an order with Tweeks I get an email stating "Your credit card will be charged only for
items shipping at this time, as well as all applicable shipping and handling- no further shipping and handling is incurred."
Is AA so cash strapped they need me to front then $ to operate?
I'm done venting.
Even with the customer service issues I do appreciate Greg’s managing this group buy and for the Dr's offer and generosity to make it happen.
An email from an AA representative confirming the backorder status of my order and an anticipated ship date would be nice though. Most of the info on this order has come from this group.