You know what I love? Options

[RiqueMar]

.... Pelican Parts.

I order something yesterday, I get an email shortly after with a conformation and a automatic link to the tracking page which, notifies me that I can expect my package today.

Simple. (IMG:style_emoticons/default/wub.gif)

[detoxcowboy]

They are pure class in customer service across the board.. I lean on them first usually. Fill out there customer service survey and leave your email.. let them know once in awhile, even if you order on line give someone credit down there they all deserve it, especailly the girls in the office.

[ericread]

They are pure class in customer service across the board.. I lean on them first usually. Fill out there customer service survey and leave your email.. let them know once in awhile, even if you order on line give someone credit down there they all deserve it, especailly the girls in the office.

(IMG:style_emoticons/default/agree.gif) They have gotten a lot better in the past couple of years. Used to be I'd have to wait a week or two for the piece to be drop-shipped. Now it seems they have a much better handle on their inventory and shipping.

To be fair, they only deal in new, off the shelf parts. Some of the other vendors I deal with have to get parts of existing parts vehicles, which is much more time consuming. As for price, there's three or four vendors from which I regularly purchase. Pricing seems to change enough that I check each one for current pricing before I complete the buy. The savings can be dramatic.

Eric Read

[dr914@autoatlanta.com]

They are pure class in customer service across the board.. I lean on them first usually. Fill out there customer service survey and leave your email.. let them know once in awhile, even if you order on line give someone credit down there they all deserve it, especailly the girls in the office.

(IMG:style_emoticons/default/agree.gif) They have gotten a lot better in the past couple of years. Used to be I'd have to wait a week or two for the piece to be drop-shipped. Now it seems they have a much better handle on their inventory and shipping.

To be fair, they only deal in new, off the shelf parts. Some of the other vendors I deal with have to get parts of existing parts vehicles, which is much more time consuming. As for price, there's three or four vendors from which I regularly purchase. Pricing seems to change enough that I check each one for current pricing before I complete the buy. The savings can be dramatic.

Eric Read

I agree. There certainly is something to be said about only selling new off the shelf parts. Makes life and customer service much much easier.
We subscribe to the old Peter shultz idea of every porsche part for everybody as I personally want to get everything I need to restore my car from one source to make it easy and to be able to depend on them to give me some good advice and tell me if I have ordered the wrong part as well as give me guidance on my restoration project.
I restored my Dad's 64 Riviera, a totally FOREIGN car to me and had to really trust the parts suppliers. I was absolutely shocked at many of them not knowing the car, not having the stuff, not being able to tell me where to get it, and finally not even knowing if the part they had would fit the car! (and they were professing to be Riviera (not buick) specialists these companies! Plus some of the companies in the North East just had a very bad phone etiquette as if one was doing them a favor to order.