Another AA Horror Story |
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Another AA Horror Story |
krazykonrad |
Feb 25 2007, 04:27 PM
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#1
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Senior Member Group: Members Posts: 1,128 Joined: 21-February 06 From: Canton, GA Member No.: 5,610 |
AA just ran well in excess of $1,000 over budget on my 914. I dont dispute the necessity of the work or the pricing of the work. However, they went way too far when I told them to what my budget was. The official company line is this was a "misunderstanding".
In all candor, Shon and Daniel in the shop were great to work with. Shon got put in the middle between George and I when George suddenly dropped the problem on his lap. AA fooled me once on bad customer service. Now they fooled me twice. Shame on me for trusting them. Never again! To keep a potential flame war off the site, PM me if you're interested in the story. Konrad |
fiid |
Feb 25 2007, 05:30 PM
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#2
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Turbo Megasquirted Subaru Member Group: Members Posts: 2,827 Joined: 7-April 03 From: San Francisco, CA Member No.: 530 Region Association: Northern California |
I think one's expectations should be to pay the money - but if you made it clear that the budget was X - then as soon as the bill hits X+1 - you should get a phone call (phone calls aren't very expensive, even for a mechanic/body shop) saying your bill is over the budget: what do you want to do? It's just good customer service.
Unfortunately - anyone who is going to do the job right has enough business that they don't have to have good customer service in order to survive. |
krazykonrad |
Feb 25 2007, 05:58 PM
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#3
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Senior Member Group: Members Posts: 1,128 Joined: 21-February 06 From: Canton, GA Member No.: 5,610 |
I defenitley understand that good work cost money, often more than the original estimate. If I had a million $$$ I would let them go ahead and do whatever needs to be done. However, bringing in a car into the shop doesnt give them free reign to do any and everything to the car regardless of what the budget is set at. If I want to pay X amount of dollars, I realise I'll get X dollars amount of work. Thats fine, some things just need to be put off until the next time around.
If I get an estimate, I expect a 10-20% overrun, but not 100% +. If there is that much extra work to be done, a few minutes for a candid phone call is well worth the hit to reputation that a shop will run into if the work is done regardless. Konrad |
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