Another AA Horror Story |
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Another AA Horror Story |
krazykonrad |
Feb 25 2007, 04:27 PM
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#1
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Senior Member Group: Members Posts: 1,128 Joined: 21-February 06 From: Canton, GA Member No.: 5,610 |
AA just ran well in excess of $1,000 over budget on my 914. I dont dispute the necessity of the work or the pricing of the work. However, they went way too far when I told them to what my budget was. The official company line is this was a "misunderstanding".
In all candor, Shon and Daniel in the shop were great to work with. Shon got put in the middle between George and I when George suddenly dropped the problem on his lap. AA fooled me once on bad customer service. Now they fooled me twice. Shame on me for trusting them. Never again! To keep a potential flame war off the site, PM me if you're interested in the story. Konrad |
John |
Feb 25 2007, 10:11 PM
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#2
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member? what's a member? Group: Members Posts: 3,393 Joined: 30-January 04 From: Evansville, IN (SIRPCA) Member No.: 1,615 Region Association: None |
I didn't work in a body shop, but when I worked in a repair facility, it was customary to give the customer a written estimate at the time the vehicle was dropped off. If the repair was found to exceed this estimate (it was more extensive than estimated), the customer was notified by telephone of what additional repairs were required. The customer had the say whether these additional repairs were made or not.
I know that this is not apples to apples, but it is how that shop did business. As another reference, my current employer provides custom equipment and custom integrated industrial systems. We quote a job with a fixed quote. If the customer makes no changes and agreed to items do not change, we provide the system as promised (regardless if we go over budget). If the customer changes the scope of work, we provide them with a change order. Was this work done according to a fixed quote? If so, you may have reason to complain. If it was done with a written estimate, you should have been notified when the scope of the project was deemed to exceed that of the original written estimate. If you were not notified, you probably have a reason to complain. That's all I have to say about that. just my $0.02 |
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