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krazykonrad |
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Senior Member ![]() ![]() ![]() Group: Members Posts: 1,128 Joined: 21-February 06 From: Canton, GA Member No.: 5,610 ![]() |
AA just ran well in excess of $1,000 over budget on my 914. I dont dispute the necessity of the work or the pricing of the work. However, they went way too far when I told them to what my budget was. The official company line is this was a "misunderstanding".
In all candor, Shon and Daniel in the shop were great to work with. Shon got put in the middle between George and I when George suddenly dropped the problem on his lap. AA fooled me once on bad customer service. Now they fooled me twice. Shame on me for trusting them. Never again! To keep a potential flame war off the site, PM me if you're interested in the story. Konrad |
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andys |
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#2
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Advanced Member ![]() ![]() ![]() ![]() Group: Members Posts: 2,165 Joined: 21-May 03 From: Valencia, CA Member No.: 721 Region Association: None ![]() ![]() |
Sorry, but I don't buy into the "buyer/customer beware" or "you'll know better next time" disclaimer by those in the business. Any REPUTABLE shop will treat their customers ethically and communicate with them to where BOTH parties are clear on the terms and conditions, or extra work required WHEN required. A reputable business will step forward and make clear to the customer the conditions by which the scope of the work be addressed, rather than defer the questioning to the customer. Keep in mind, the customer is not normally the expert, so the business has the fundamental responsibility of advising them thoroughly (and not simply look at it as a cash opportunity). Conduct you business otherwise, and your reputation and growth will suffer. Rant over.........
Andys |
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