Another AA Horror Story |
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Another AA Horror Story |
krazykonrad |
Feb 25 2007, 04:27 PM
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#1
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Senior Member Group: Members Posts: 1,128 Joined: 21-February 06 From: Canton, GA Member No.: 5,610 |
AA just ran well in excess of $1,000 over budget on my 914. I dont dispute the necessity of the work or the pricing of the work. However, they went way too far when I told them to what my budget was. The official company line is this was a "misunderstanding".
In all candor, Shon and Daniel in the shop were great to work with. Shon got put in the middle between George and I when George suddenly dropped the problem on his lap. AA fooled me once on bad customer service. Now they fooled me twice. Shame on me for trusting them. Never again! To keep a potential flame war off the site, PM me if you're interested in the story. Konrad |
Mike McGrath |
Feb 26 2007, 10:30 PM
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#2
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Member Group: Members Posts: 98 Joined: 5-December 04 From: Portland, Oregon Member No.: 3,225 |
Whatever - let the buyer beware, of course, but someone from the repair shop perspective maybe can tell us why the shop doesn't just take two seconds to get the owner's signature or confirming e-mail on a new work order BEFORE starting the work if they even smell a dispute waiting to happen. The obligation should go both ways, wouldn't you think?
I know, I know, using a fax or e-mail is a hassle (seriously, my cousin has his own shop and can't figure out either one, even if he had the time), but if this is the potential grievance you will face, seems worth the time. Maybe I'm just too cautious in my line of work (I'm a lawyer, too). Mike (in Portland) |
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