PMB delivery times, when do I start panicing? Options

[draperjojo]

When you work with car parts, sometimes ya gotta deal with the dipsticks...lol

[SirAndy]

As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval

BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!

So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
(IMG:style_emoticons/default/confused24.gif)

[914_teener]

As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval

BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!

So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
(IMG:style_emoticons/default/confused24.gif)

Troll or stalker or both Andy.

(IMG:style_emoticons/default/bs.gif)

[Calwaterbear]

As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval

BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!

So you knew (for at least two months) that Eric was looking for you but you decided to not tell him you were out of the country and then come here and complain that he didn't get in touch with you in a timely manner?
(IMG:style_emoticons/default/confused24.gif)

Thank you for your participation in raising the profile of this situation. The issue here is the lack of delivery AFTER the calipers were paid for. see how that works, I pay for them. Eric doesn't deliver them, does not contact me, then, I ask what is an acceptable time to wait, i get slammed by guys like you deflecting and spinning any excuse you can for Eric. while Eric starts spouting my name all over the forum and deflects from the issue. Eric screwed up - no biog deal. once i contacted him by phone, or he saw the thread - why not simply turn it into a marketing/ customer service opportunity.

In my opinion, the response should have been, holy cow, I didn't realize there was an issue. I checked into it, and sure enough, we simply misplaced the calipers and didn't get them mailed out. I will correct that ASAP.

Probably would have made me a customer fro life and impressed a lot of people here.

Instead he chose to start with ridiculous claims - proven false by his own posts, then doubling down. The good news he influenced myself and probably others here with his treatment of that issue. Funny thing, I have recieved several PMs from individuals who have been treated poorly as well.

regardless, He chose to go into the Denigrate and bad mouth the complainer.

Thats his choice. Kind of odd that the whole problem started with him not delivering the parts that were paid for. How do you thinkl I should have responded? and more importantly, how do you think he should have responded, if it were you in the "where are my parts" boat.?

[Calwaterbear]

Troll or stalker or both Andy.

way to ignore the facts and info.
and thank you so much for raising the profile of this issue. It's heartening to see you being so concerned with how customers are treated by suppliers!

[ConeDodger]

stuff cut out

I could have easily started a "Carl Johanson Response Times... when should I be Panicing?" thread here and asked if anyone knew your whereabouts because we'd been trying to get in touch with you about your order for 4 months...

I tend to agree with the others though, this thread is kinda weird, especially in the face of you reviewing the invoice back at the beginning of July, knowing at that time we were requesting payment and your order had been done.

stuff cut out

As i have stated a couple of times Eric, I spend considerable time working outside the country. so if the calipers would have been delivered in july and early august - one of 2 things would have happened - either the package would have been returned to you after a week or 10 days, or it would have sat on my front porch for a month. seemed to me the best option was to wait till i was back in the USA, so I could pick up the package -
sorry if my job requirements don't meet your approval

BTW since apparently you think it is some sort of internet intimidation tool to publically name me - first and last name - the least you could do is make it easier on the stalkers and spell my name correctly, so far you have made 2 attempts, and neither are correct. So you probably need to make sure you spell it correctly next time - help out those looking to stalk and shame me!

Can I ask a question? Why didn't you call Eric or one of his guys to tell them you'd be out of the country? I ask because it would have been on my to-do list for sure. I wouldn't want the calipers to walk away from my porch under the arm of some package pirate while I was away.
I can see how this could happen on PMB's part. They finished the calipers and notified you several times. It really doesn't matter if it was every three days or eleven times in one month. They made every effort. Much more than I would have done and I own a business too. I would have put them on a shelf marked "limbo." And waited for you to surface. Disappearing disrupts the rhythm of the business. You made the payment finally, and his employees didn't connect the random payment with calipers sitting on the limbo shelf. Kind of understandable...
If you had actually called Eric at any point, and mentioned you'd be in Brazil on an extended research project, you'd have had a pretty cool conversation. Eric's wife is Brazilian. Everyone in the house speaks Portuguese. He's been there many times and probably would have hooked you up with some tips on what to see when you had some time.
For me, this all comes down to you. You didn't pay in a timely manner. You didn't communicate. Eric saying he tried to contact you every three days or eleven times in one month is just simple hyperbole. Everyone does that occasionally. Regardless of the numbers, his guys made considerable effort.
Help me understand why you're so sure this is PMB's mistake?

[draperjojo]

I think this thread has hit the whining limit...jesus.

[914_teener]

Troll or stalker or both Andy.

way to ignore the facts and info.
and thank you so much for raising the profile of this issue. It's heartening to see you being so concerned with how customers are treated by suppliers!

You sent in cores that were questionble from somewhere.

PMB invoiced you and is waiting for your money.

Those are the facts and the rest is bullshit.

Go somewhere else with your hyped up bs story (IMG:style_emoticons/default/finger.gif)

[Calwaterbear]

Troll or stalker or both Andy.

way to ignore the facts and info.
and thank you so much for raising the profile of this issue. It's heartening to see you being so concerned with how customers are treated by suppliers!

You sent in cores that were questionble from somewhere.

PMB invoiced you and is waiting for your money.

Those are the facts and the rest is bullshit.

Go somewhere else with your hyped up bs story (IMG:style_emoticons/default/finger.gif)

1. not true - good cores from my 14, PLUS a complete set of a late 914 about a month later. The fact that my cores are ready for return , and the late models I reciecved credit for - that would indicate they all weere good - right?

2. PMB has recieved payment - 9/14 . I am still waiting for my Calipers.

so it looks like your "alternative" facts are in fact the Bull Shit in this instance.

[Calwaterbear]

Can I ask a question? Why didn't you call Eric or one of his guys to tell them you'd be out of the country? I ask because it would have been on my to-do list for sure. I wouldn't want the calipers to walk away from my porch under the arm of some package pirate while I was away.

well, turns out it is a large multinational project (multimillion dollar) and i handle the logistics from here in USA. wether or not I got calipers, or they were ready was not really on the radar, I have alot of stuff to worry about to make sure the project comes off. I simply don't have the capacity to think of alot of other stuff.

I can see how this could happen on PMB's part. They finished the calipers and notified you several times. It really doesn't matter if it was every three days or eleven times in one month.

I agree - EXCEPT why make that claim, when it was simply untrue? what wlould Eric have to gain from that? He brought into question his own credibility by making obviously incorrect statements.

They made every effort. Much more than I would have done and I own a business too. I would have put them on a shelf marked "limbo." And waited for you to surface.

Exactly - so when I "resurfaced" and sent in the payment, what would you have done then?

Disappearing disrupts the rhythm of the business. You made the payment finally, and his employees didn't connect the random payment with calipers sitting on the limbo shelf. Kind of understandable...

He has the accounting software to keep track of all this, and he was able to find all of the referenced material - so whats the issue there?


If you had actually called Eric at any point, and mentioned you'd be in Brazil on an extended research project, you'd have had a pretty cool conversation. Eric's wife is Brazilian. Everyone in the house speaks Portuguese. He's been there many times and probably would have hooked you up with some tips on what to see when you had some time.

Maybe so? never know will we! I've been going down there on these projects since 1992. unfortunately, I don't have time for "fun" and the vast majority of my time is spent in the Cerrado , away from any major towns - pretty spotty cell coverage, almost no internet.

For me, this all comes down to you. You didn't pay in a timely manner. You didn't communicate.

Right, I'm sorry, It's all my fault. It should be my responsibility to break into PMB and get my calipers?. I kind of thought that they would deliver them, you know, thats kind of the way it works!

Eric saying he tried to contact you every three days or eleven times in one month is just simple hyperbole. Everyone does that occasionally.

Why are you making excuses for him lying - then doubling down? You admit he lied, then try to excuse it away as "everytone does it" why do you think that is OK?

Regardless of the numbers, his guys made considerable effort.
autosending an invoice by software is not a particulalry massive effort.

Help me understand why you're so sure this is PMB's mistake?

OK - Has the bill been paid?
Have the calipers been delivered?

not sure how you are thinking that is my issue?

and BTW - phone calls made - 3 or 4 of them, were always from me to PMB - never one the other way (unless they were returning a message)
[/quote]

[Calwaterbear]

I think this thread has hit the whining limit...jesus.

I'm telling your bishop you swore!

[draperjojo]

I think this thread has hit the whining limit...jesus.

I'm telling your bishop you swore!

Here ya go Sport, call him 800-944-6377 haha

[mb911]

Holy shit this thread is just dragging on. enough already handle it privately and move on.

[Unobtanium-inc]

I've owned small businesses for decades and I'm going to venture a guess on what happened here. Any small business-man wears many hats, shipping, receiving, restoring, inventory, accounts payable, accounts receivable, it goes on and on. When you run a small business successfully, which it sounds like PMB does, you take your time pretty seriously, because at the end of the day time is the one thing you can't make more of. So when you spend a large amount of time trying to get paid for a job you did work on (more time spent here), and get silence in response you tend to feel a little salty about it. So when you do finally get paid you can see where you don't make it a top priority to get right on shipping that stuff out. Obviously if the guy went months without paying he can go a few weeks without seeing his parts. Or it could just be that you messed up the rhythm of order finished, orders paid, orders shipped, and made it on the back burner shelf. Either way this is classic customer who didn't play by the rules but expects a small business to adhere to the letter of the law. Small businesses are not Wal-Mart, they are usually one dude, a family member, and a couple other dudes, most of which are over-worked, so you have to expect a little lee-way compared to the response you get from Amazon on shipping. Also, one thing this thread has taught everyone about proper protocol when asking about a vendor, is that you attempt contact with that vendor before you go public. Forums like this a great for outing bad vendors, not like the old days when people could fly under the radar by running slick ads in magazines, but it's dangerous to ask even an innocent question about a vendor before attempting to make contact. With that being said it sounds like your calipers are en route and based on the references for the high quality of PMB's work you should ultimately be very satisfied with the end product, so all is well that end's well.

---Adam

[MoveQik]

I don't know the OP but I have read the entire thread and I can contribute this...

I do not work for a large international company that has me on extended projects out of the country. I did not order/pay for/receive new calipers. However...I DID win a new set of calipers from PMB and I have yet to see his crew drive out to my house in AZ to remove mine, install theirs and send me on my way. I call bullshit!!! ADDITIONALLY...at a recent 914 event in Colorado Eric just sat there and played his guitar and made no effort to replace my calipers in the parking lot of the hotel when clearly he had plenty off time to do so! He obviously could have done it in between the time he was working on cars to help out two other 914 guys get their cars back on the road. But whatever....he is clearly a jerk and I am glad this thread surfaced to call him out!

No wait....my calipers were won from a raffle that he donated to and and at EVERY event he ends up under a car to help out another 914 owner to get back on the road. And, he provides the finest product on the market for our cars. Never mind...I have no complaints about PMB.

[rmdinmd]

The bottom line is simple; Instead of posting here first (IMG:style_emoticons/default/dry.gif) you should have contacted PMB. My preferred method normally is by Email or PM, It may take a few days but in the end I have always ended up happy (IMG:style_emoticons/default/biggrin.gif) and I suspect they are ok with me as a customer. (IMG:style_emoticons/default/smile.gif) This method has worked well with several venders when I fell into the cracks. You however seem to be like a man I had on my paper route as a kid; one I eventually refused to have as a customer as he was such a pain in the ass! (IMG:style_emoticons/default/mad.gif)

[Calwaterbear]

I came here first, in my mind - To Give PMB the benefit of the doubt. i simply asked what was the expected wait time for delivery, after payment.

THATS IT! Thats all it was. I recieved a response - several, indicating it was typically a few days!

OK, so now i know something is wrong - so i call them up.

Eric says, oh yeah, here iti is, it must have fell through the cracks, I'll get it out immediately, you should see them in a couple of days.

great, i appreciated that.

all of a sudden here comes the calvary rushing to Erics defense, slamming me every which way. Fine - no problem, fire away guys. Then Eric posts my name here, again no problem, but whil your at it, would you mind actually shipping out my calipers?

So far, no calipers, no tracking number, no emails, just attempts at public humiliation and intimidation!

sorry it didn't happen in the order demanded by the forum members.

but i do thank you for the opportunity to keep this discussion current and at the top of the list! it's always nice to be on the "best seller" list!

[Cairo94507]

(IMG:style_emoticons/default/dead horse.gif)

[SirAndy]

just attempts at public humiliation and intimidation!

(IMG:style_emoticons/default/agree.gif)

Oh wait, i thought you were talking about yourself ...
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[mepstein]

I hope you realize that for Eric, pmb performance is his business, livelihood and most probably how he feeds his family. He sure isn’t going to your employer to say disparaging things about you. This private issue should have never been made public.