Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
mepstein |
Jun 28 2019, 08:06 PM
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#2
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914-6 GT in waiting Group: Members Posts: 19,271 Joined: 19-September 09 From: Landenberg, PA/Wilmington, DE Member No.: 10,825 Region Association: MidAtlantic Region |
If you understood how part sourcing worked, your post would be different. Nobody stocks all the parts they sell on their shelves. That would be impossible. So is counting on the big suppliers who supply the retailers to supply and ship on time. Our shop orders a couple to $10K in parts weekly. If half of them showed up on time or at all, we'd be happy. They aren't ford and chevy parts that are made by the millions and stocked by thousands.
And even when we are pissed off at our suppliers, I have personally learned to hold my tongue (I didn't always) because the long term relationships has proven to be 10X more valuable than not having the specific part for a customer or myself. I'm thinking back to the time at Hershey where I mentioned to Eric that I was looking for a 911 turbo stub axle. He personally found a vendor who was selling it for a crazy cheap price, walked me over to the booth and confirmed it was exactly what I needed. Priceless! So, I'm sorry but I won't commiserate with your disappointment. |
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