Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
raynekat |
Jun 28 2019, 10:18 PM
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#2
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Advanced Member Group: Members Posts: 2,158 Joined: 30-December 14 From: Coeur d'Alene, Idaho Member No.: 18,263 Region Association: Pacific Northwest |
I agree....it's just part of the Porsche game. Porsche parts are not as available as say domestic auto parts are.
I've ordered a number of things from PMB without issue. For my project, I got most of my suspension parts from Elephant Racing. They are numero uno to me for Porsche suspension parts. And even they had trouble delivering parts on time as some of their suppliers were back ordered. Sometimes you just have to be patient. I know it's tough when you car is at the shop, but with these older P cars, you really need to get this stuff way ahead of time compared to when you need them. I understand that's not ideal or convenient at best. Sorry for your experience with PMB. Many folks here obviously have not had the issues you are experiencing. |
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