Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
mb911 |
Jun 30 2019, 01:55 PM
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#2
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914 Guru Group: Members Posts: 6,850 Joined: 2-January 09 From: Burlington wi Member No.: 9,892 Region Association: Upper MidWest |
Just trying to fill in the blanks here as to why most are defending Pmb. I for one am a huge fan of PMB and Eric as he believed in me when I started my new venture of 914-6 parts. He also bought many parts site unseen so that he could see the parts and rep them. He has made mistakes in the past as I have and many others. He makes good on things. To another point ironhills (Perry) is likely one of the nicest guys in the world, extremely knowledgeable, a huge 914 resource. To that the 914 world is a much more laid back then the 911 world and the timeline expectations are different. I understand that 1st hand with my former business(mkexhaust.com) vs my new business..
Again I appreciate your experience and I also understand Why so many defend PMB and it just boils down to an unfortunate experience.. I am sure if PMB gets a chance to make it right he will.. Now would you be willing to share some pictures and details of your car? I would love to see what your building as I am sure others as well.. Take care.. |
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