Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
IronHillRestorations |
Jun 30 2019, 05:19 PM
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#2
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I. I. R. C. Group: Members Posts: 6,717 Joined: 18-March 03 From: West TN Member No.: 439 Region Association: None |
You're right, I shouldn't have drug AA into this, and I am truly sorry you had a bad experience with PMB, however that is unique. 99% good service is only relative if you are the 1% that had problems.
I ran a small business for over 25 years, and know JIT all too well, however that business model is difficult to apply to restoration work on vintage cars and parts. Factor in the daily challenges of a smaller operation, and sooner or later a ball will drop. I'll admit Eric is a friend (by phone and through business only), and always been straight up with me and everyone I know. This community is tight knit and when someone slams on a known "good guy" many will come to their defense, and in that regard I plead guilty, again my apologies. It's all to easy in this era of anonymity via social platforms for tempers to flare in a situation that we'd discuss more rationally face to face. I feel certain that PMB will do their best to rectify the situation within reason, if that's possible. I'm also certain that you won't find a better place to get calipers done. Best of luck with your project. There are lots of good guys in this group that will go out of their way to help you, should you need it. |
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