Not a fan of PMB Performance Options

[brainf18]

I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.

When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated.

Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details.

If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering.

[ConeDodger]

Eric is on vacation and it’s possible he gave the guys a long weekend while he was gone.

Again, Eric doesn’t have a warehouse. He doesn’t stock things, unless he makes them. So you order a widget, he calls the widget supplier and orders it to be drop shipped directly to you. In most employees minds, that is “on the way” even if the the widget supplier hasn’t actually shipped. The supplier just ships. Tracking is for retail not commercial customers. Not sure who you talked to at his supplier, but he has specific people he deals with so you might have gotten hold of someone who truly had no idea in spite of the fact that it had been handled by someone who did.

Eric’s shop is a restoration shop and his shop is out 3 years Last I heard.

Am I biased? Yes. I’ve stayed at his house. I’ve worn an “it’s salmon” colored shirt when he picked me up at Salt Lake Airport (inside joke but most here will get it.) I’m even Facebook friends with his kids and ex. But I’m also a customer, and he has never failed to make it right when I’ve dealt with him.

As for “emotional,” I’m not. I could give two shits if he makes you happy. People who leave bad reviews are a dime a dozen and clearly don’t represent the customer base for PMB. (IMG:style_emoticons/default/happy11.gif)

My Dad was head of a division at AT&T. He had a saying about customers like you. He’d tell his guys “if he got the death penalty he’d bitch if you weren’t going to use a brand new rope.”

Good luck with your project...