Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
carr914 |
Jul 1 2019, 04:41 AM
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#2
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Racer from Birth Group: Members Posts: 118,603 Joined: 2-February 04 From: Tampa,FL Member No.: 1,623 Region Association: South East States |
One thing I remind my customers of is that each part I sell is special for that client.. I build allot of parts to order.. That maybe what others are talking a bit about here as Eric does need to order parts for drop ship and once ordered he is at the mercy of his vendor. As to a side note I am sure Eric appreciates your input for improvement to the process. Thanks for being one of the responders to take an unemotional, level headed view of this. As for your second point, I would hope so. 99% of the responses have been level headed & unemotional. Perhaps like your problem with PMB is the same that you can't see the forest because of the trees. You mention Just in Time logistics that has been around for decades, but apparently you don't understand it when it come to small businesses which comprise most of the automotive market. I would suggest you stay with Auto Atlanta! |
brainf18 |
Jul 1 2019, 07:43 AM
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#3
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
My point for mentioning JIT was to illustrate that having accurate shipping and tracking information shouldn't be "to much" to ask from ANY business Large or Small. And then acting as if it's too much of an inconvenience to provide was my issue with PMB. If he'd said, "Sorry about the mix up. I'll check on the status and get back to you with shipping / tracking info", then we wouldn't be having this conversation. Point is he didn't, acted as if it was too much of a bother, and I made decisions based on inaccurate verbal communications that turned out to be wrong. That's it in a nut shell... I'm sure PMB is well liked and the owner is a good guy...But my "individual" experience was less than stellar. |
ConeDodger |
Jul 1 2019, 02:17 PM
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#4
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Apex killer! Group: Members Posts: 23,585 Joined: 31-December 04 From: Tahoe Area Member No.: 3,380 Region Association: Northern California |
My point for mentioning JIT was to illustrate that having accurate shipping and tracking information shouldn't be "to much" to ask from ANY business Large or Small. And then acting as if it's too much of an inconvenience to provide was my issue with PMB. If he'd said, "Sorry about the mix up. I'll check on the status and get back to you with shipping / tracking info", then we wouldn't be having this conversation. Point is he didn't, acted as if it was too much of a bother, and I made decisions based on inaccurate verbal communications that turned out to be wrong. That's it in a nut shell... I'm sure PMB is well liked and the owner is a good guy...But my "individual" experience was less than stellar. At this point in time, you have 14 total posts and joined 914World a little more than a month ago? To me, this means you aren’t part of this community. Almost half of your posts are in this thread! Did you join just to piss in Eric’s Cheerios? Looking at what you said just in the above post, I wonder if you just have a need to be right? When I order something, I hope that it will be there in time for me to get it when I have time to work on it. But if it doesn’t show, I understand that there are many things out of the business owners control. I don’t go on Yelp so I can create a headache for the business owner. I’ve had a key piece of equipment go down and need repair, shutting my doors and leaving my customers out in the cold for as much as two weeks. Did I call the repair business and complain? You bet! I worked it out toe-to-toe with the equipment manufacturer. I didn’t however, start trashing their reputation in their business circle. That would be dickish... |
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