Not a fan of PMB Performance Options

[brainf18]

I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.

When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated.

Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details.

If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering.

[IronHillRestorations]

Next time shop at Automobile Atlanta! They never have customer service issues, and I'm sure you won't have to endure anymore "malevolence"!

If this isn't your first rodeo, did you forget about having parts in hand before scheduling shop time? I mean you don't have the brick layers show up when there aren't pallets of bricks in the yard.

[brainf18]

Next time shop at Automobile Atlanta! They never have customer service issues, and I'm sure you won't have to endure anymore "malevolence"!

If this isn't your first rodeo, did you forget about having parts in hand before scheduling shop time? I mean you don't have the brick layers show up when there aren't pallets of bricks in the yard.

I have also ordered parts from AA and have been quite happy with them. Not sure why you'd feel its OK to take a cheap shot at AA by dragging them into the conversation but its NOT OK for me to voice concerns about PMB? I can only assume your friendly with PMB and feel the need to come to his defense.

To address your second point: Companies large and small use "Just-In-Time logistics" to maximize efficiencies and reduce inventory storage costs. JIT logistics

JIT logistics is also a standard business practice. Perhaps you're not familiar with the concept but its based on suppliers providing predictable and reliable service, with accurate information about delivery times, so those downstream can plan accordingly.

This goes to the heart of the problem. A miss-match with my expectations for service and the reality of dealing with a company that's not up to normal business practice standards.

[914_teener]

Next time shop at Automobile Atlanta! They never have customer service issues, and I'm sure you won't have to endure anymore "malevolence"!

If this isn't your first rodeo, did you forget about having parts in hand before scheduling shop time? I mean you don't have the brick layers show up when there aren't pallets of bricks in the yard.

I have also ordered parts from AA and have been quite happy with them. Not sure why you'd feel its OK to take a cheap shot at AA by dragging them into the conversation but its NOT OK for me to voice concerns about PMB? I can only assume your friendly with PMB and feel the need to come to his defense.

To address your second point: Companies large and small use "Just-In-Time logistics" to maximize efficiencies and reduce inventory storage costs. JIT logistics

JIT logistics is also a standard business practice. Perhaps you're not familiar with the concept but its based on suppliers providing predictable and reliable service, with accurate information about delivery times, so those downstream can plan accordingly.

This goes to the heart of the problem. A miss-match with my expectations for service and the reality of dealing with a company that's not up to normal business practice standards.

I have a minor in Industrial Engineering. This is a theory. It also assumes steady state of production and a kanban or reservoir of inventory that SOMEONE must hold the bag. He is a small company with a narrow client base, so your expectations to apply JIT is perhaps a unrealistic expectation. With JIT, you would still take into account lead time if the kanban was zero. So the theory wouldn't apply.

Not from the internet but from experience. I am sure that PMB does not hold inventory and does depend on vendors to drop ship to hold inventory. He probably take advantage of discounts that you can't and passes that along to you and maybe make a couple of bucks for the trouble.

Good luck on your 914.