Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
Mikey914 |
Jul 18 2019, 09:13 AM
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#2
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The rubber man Group: Members Posts: 12,661 Joined: 27-December 04 From: Hillsboro, OR Member No.: 3,348 Region Association: None |
Eric is a good guy,
That's what this boils down to. I would and do do business with him regularly. He has had some shop labor issues and honestly running a small business takes a lot of juggling, just when you have everything going smoothly, something upsets the balance, and it's back to stacking it all back up in working order. Eric is not Amazon, but he provides a service. If things go sideways, he will do the right thing. That's why he is my #1 for our brake rebuilds we stock. We can get cheaper, but we have no issues with the quality of his work, and that is worth a lot. I can assure you he is doing his best to try to get your situation worked out. |
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