Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
76-914 |
Aug 30 2019, 09:05 AM
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#2
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Repeat Offender & Resident Subaru Antagonist Group: Members Posts: 13,500 Joined: 23-January 09 From: Temecula, CA Member No.: 9,964 Region Association: Southern California |
IMHO, this is just the beginning. As the 914 beomes more coveted the prices rise. As the prices rise the community's face and flavor changes. As we've all seen, these types of complaints are increasing with the influx of newbies (IMG:style_emoticons/default/shades.gif) I remember when 914rubber just began. Anyone here remember buying old rubber pieces because there were no others to be found? Some of these guys posting on this thread remember writing letters in the 90's to find parts for the 914. Things have changed and are getting better everyday for those wanting to restore a 914. There isn't a vendor here that hasn't pissed off someone at one time or another. That's life! We make mistakes as humans. And the complainers will always make more noise than the satisfied customers. I'd bet a nickel to a donut that PMB has ~95% approval factor.
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