Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
PeeGreen 914 |
Sep 3 2019, 12:27 PM
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#2
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Just when you think you're done...wait, there is more..lol Group: Members Posts: 10,219 Joined: 21-September 06 From: Seattle, WA... actually Everett Member No.: 6,884 Region Association: Pacific Northwest |
Never had any issue with PMB and ordered a lot from them. Sorry to hear your frustration.
Being someone who runs a repair facility, I would have expected the delay as getting parts for older vehicles generally takes forever. Bitching about it doesn't do much good thought. As an umpire I would think you would know better. Eric is a small operation restoring and making parts and are virtually unavailable elsewhere. Most of his customers are happy with the service but shit happens, people are human, and mistakes are made. |
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