Not a fan of PMB Performance Options

[brainf18]

I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.

When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated.

Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details.

If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering.

[Eric_Shea]

brianf18 is customer George Perry. George asked for a "Military Discount" I gave him the steepest discounts I possibly could. I'll guarantee you couldn't find any of these items for less... anywhere. I have a great respect for "MOST" of those who served our country and try to help them when I can. I also spent 45 minutes on the phone with George discussing suspension setups and advising on which direction to take while that car was in it's present state at MetalKraft Coachwerks.

With the exception of the Sway-a-Way 17mm torsion bar set (which I was told was in stock when I ordered it) EVERY SINGLE ITEM shipped that same day we received George's payment. Not when George's payment cleared; when we received it.

We do drop ship to save on freight, reduce our carbon footprint and most of all, save our customers time. Every single parts retailer does the exact same thing. Some items shipped from Atlanta, some from Canoga Park and some from Elephant Racing in San Jose. These items were "all" detailed on Georges invoice but he didn't review it.

First call (not asking for tracking numbers BTW) was about the ball joints missing from his order and lamenting to Marquis on how we screwed that up. George was informed of the fact that the closest units were in Canoga Park and they would arrive the following day. These notes were detailed on his invoice.

Second call... we screwed up, they haven't been delivered. Marquis (who is one of the nicest persons on the planet) again informed George that they were out for delivery (yes, we're running tracking numbers for George and checking on this for him).

Third call... George now livid because the Sway-a-Way torsion bars hadn't arrived. I had no backorder notice and no out of stock notice from Brian at Sway-a-Way "at all". Sway-a-Way is one of the best drop ship vendors we deal with, that said, apparently, there wasn't a huge calling for 17mm stock 914 torsion bars. Regardless, I'm e-mailing back and forth from the tarmac at SLC as I head off for my daughters senior trip. While sitting at dinner on that same trip, I received yet another scathing e-mail from George telling me how I should apologize to him and, and, and... I decided to fire him as a customer.

So... steep, off the books, military discounts - free consultation - same day shipping on 99% of the customers order - flawless execution of said order WITH THE EXCEPTION OF ONE SINGLE LINE ITEM, the Sway-a-Way torsion bars which I found out, while on an airplane, were on backorder and; this is what we get. George immediately went to Google and left a bad review there as well. Over $150.00 in discounts, same day shipping. ONE item on backorder and, again, this is what we get.

So you see George, the world is a merciless mirror reflecting your attitude back at you. This is evident by the many responses herein. I know most of these guys (like I now know you) and... they, in turn, are very nice people. My @sshole threshold is pretty low and frankly, it didn't take long for you to cross it.

I do not like people like you so I end up treating you like you treat me and my staff. Pretty simple really.