Not a fan of PMB Performance |
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Not a fan of PMB Performance |
brainf18 |
Jun 28 2019, 07:43 PM
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#1
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Newbie Group: Members Posts: 19 Joined: 12-May 19 From: Louisville KY Member No.: 23,116 Region Association: None |
I'm having an extensive suspension restoration done to my 914. Ordered about $2K in parts from PMB. The shop I'm working with scheduled techs and shop time around the expected delivery date. Parts did not ship together but came in several different boxes at different times and one of the parts has still not even shipped.
When I queried PMB and asked for updates so I could tell my shop what to expect I was Extremely disappointed with the lack of customer service and malevolence PMB demonstrated. Bottom line is the parts were not delivered on time, they provided limited and inaccurate shipping information and had an extremely dismissive attitude when asked to provide basic tracking details. If PMB would perform basic business practices and communicate realistic expectations for parts availability and provide accurate shipping and tracking information then their customers would probably be alot happier. Their Google ratings reflect the fact that I'm not the only person who feels this way. I should have checked the reviews before ordering. |
Cairo94507 |
Mar 16 2020, 01:56 PM
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#2
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Michael Group: Members Posts: 9,752 Joined: 1-November 08 From: Auburn, CA Member No.: 9,712 Region Association: Northern California |
Our cars are 50 years old....parts can be hard to source. People are busy and doing the best they can. People manufacturing, selling and installing parts are "car people" the kind of people I like. This is a hobby for most 914 owners and a business for the others. Eric at PMB is one of the good guys and for the almost 10 years I have known him, has never changed. In every line of work we all experience issues from time to time. It's just the way it is. You can choose to get all excited or take a deep breath and try to remain calm. The older one gets the more likely you have experienced this and approach things with a sense of calm to try to resolve problems.
I wish the OP had taken a breath and realized had he waited to actually receive his parts before scheduling his shop time, this would all have been avoided. Why put so much stress and pressure on the system for no reason? Finally, I see the OP had very few posts so I am just choosing to believe he is new to 914's and will figure this out. I bare no ill will to the OP, I hope everything gets resolved and his car gets back on the road soon. However, I stand with PMB. (IMG:style_emoticons/default/beerchug.gif) |
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