V Day 20% off Auto Atlanta order, left hanging in the wind Options

[736conver]

If I am a character that you cannot stand, so be it. I am in 914s for life, many of YOU come and go. Criticize as you may, I am the king of the 914s and have the parts the cars the knowledge and the passion to back it up.

Makes me want to place an order (IMG:style_emoticons/default/dry.gif)

Shouldnt matter if its a one time customer or a 30 year customer. You should treat your customers like you would want to be treated. Not left hanging.

[ellisor3]

As with most disputes, this is clearly nothing more than a communication issue. Responsibilityshould be taken on both sides. George should change his confirmation to stipulate that the parts may or may not be in stock call the 800 number to verify status and ship time. And everyone should understand the deal on the sale. It was pretty simple. The only other answer is not to take web orders during sales.

I have ordered parts from AA as well with not always knowing where or when the parts were to arrive. I simply pick up the phone and get an answer. Sometimes within and sometimes outside of George's control. I have accepted what some would consider sub-par service in the parts department because of the eagerness of George and his staff to help solve issues and provide great advice. I dropped about $16k at AA over the past 8 months in parts and repairs so I have been on both sides of the aisle.

Simple communication would have solved the issue, let's all go have a (IMG:style_emoticons/default/beerchug.gif) and bitch about something we can actually do something about, like the economy or who wins American Idol. (IMG:style_emoticons/default/bootyshake.gif)

[6freak]

As with most disputes, this is clearly nothing more than a communication issue. Responsibilityshould be taken on both sides. George should change his confirmation to stipulate that the parts may or may not be in stock call the 800 number to verify status and ship time. And everyone should understand the deal on the sale. It was pretty simple. The only other answer is not to take web orders during sales.

I have ordered parts from AA as well with not always knowing where or when the parts were to arrive. I simply pick up the phone and get an answer. Sometimes within and sometimes outside of George's control. I have accepted what some would consider sub-par service in the parts department because of the eagerness of George and his staff to help solve issues and provide great advice. I dropped about $16k at AA over the past 8 months in parts and repairs so I have been on both sides of the aisle.

Simple communication would have solved the issue, let's all go have a (IMG:style_emoticons/default/beerchug.gif) and bitch about something we can actually do something about, like the economy or who wins American Idol. (IMG:style_emoticons/default/bootyshake.gif)

I all ready said all this just not so many words ..... (IMG:style_emoticons/default/slap.gif)

[Scott S]

Yup you hit it on the money. It is my passion for the 914 and perserving the marque that is most important to me. I feel like the father of all 914s having lent them out to many foster homes where many are abused, and their owners abusers, and that makes me sad.
It is my passion that keeps the 914 on the road and our business flowing, now in its 31st year. No one thinking right would have a business selling 914 parts these days nor making so many parts for them......that is just crazy. Passion drives many men and I would put my passion against anyone in this club and win every time.
Rag me as you will, I am 56 years old and have made a GREAT living selling my passion and many many parts. I am not a lay down step and fetch it, I profess my passion and if anyone does not like it WAY too bad. I also believe in honesty and morality and live and breathe it every day and do not have ANY police record except for maybe a few speeding tickets!!!!!!!!!
If I am a character that you cannot stand, so be it. I am in 914s for life, many of YOU come and go. Criticize as you may, I am the king of the 914s and have the parts the cars the knowledge and the passion to back it up. The only thing that I would change about this business if I could would be to find some fellow passionate 914 people to have as employees who realize that when we want the parts for our cars we want them now with the right tech advice and someone on the other end of the line who just understands!!! I am that guy here for you and I want to talk to every one of you personally and will NEVER not be on the phone every day and NEVER not be in the middle of another 914 restoration (and I LOVE driving my new Ford mid engined GT)!

[

Ah... there you are.. that self rightous prick I spoke to on the phone probably 10 years ago. Every time I even think about ordering from you, something like this comes out. As far as this particular situation, I could see both sides - no big deal. Then you had to go and be who your are.
As far as making a "great" living, the amount of money you have left on the table is staggering.

Thanks for the quote your highness. I will read it (and forward it) any time I find myself (or anyone else) thinking of giving you a chance. What a little, little man...

[dr914@autoatlanta.com]

yup I do consider myself the king of the 914, and the jester dedicating my life to the car Scott. At least you are man enough to put your name on your comments. Good for you. My little claim to fame in the world, yet it is really nothing, but obviously it affected you so good for me!!!!!!!!!!!!

Hope you are taking good care of one of my 914s.

Yup you hit it on the money. It is my passion for the 914 and perserving the marque that is most important to me. I feel like the father of all 914s having lent them out to many foster homes where many are abused, and their owners abusers, and that makes me sad.
It is my passion that keeps the 914 on the road and our business flowing, now in its 31st year. No one thinking right would have a business selling 914 parts these days nor making so many parts for them......that is just crazy. Passion drives many men and I would put my passion against anyone in this club and win every time.
Rag me as you will, I am 56 years old and have made a GREAT living selling my passion and many many parts. I am not a lay down step and fetch it, I profess my passion and if anyone does not like it WAY too bad. I also believe in honesty and morality and live and breathe it every day and do not have ANY police record except for maybe a few speeding tickets!!!!!!!!!
If I am a character that you cannot stand, so be it. I am in 914s for life, many of YOU come and go. Criticize as you may, I am the king of the 914s and have the parts the cars the knowledge and the passion to back it up. The only thing that I would change about this business if I could would be to find some fellow passionate 914 people to have as employees who realize that when we want the parts for our cars we want them now with the right tech advice and someone on the other end of the line who just understands!!! I am that guy here for you and I want to talk to every one of you personally and will NEVER not be on the phone every day and NEVER not be in the middle of another 914 restoration (and I LOVE driving my new Ford mid engined GT)!

[

Ah... there you are.. that self rightous prick I spoke to on the phone probably 10 years ago. Every time I even think about ordering from you, something like this comes out. As far as this particular situation, I could see both sides - no big deal. Then you had to go and be who your are.
As far as making a "great" living, the amount of money you have left on the table is staggering.

Thanks for the quote your highness. I will read it (and forward it) any time I find myself (or anyone else) thinking of giving you a chance. What a little, little man...

[dr914@autoatlanta.com]

I am right here ready to take it simply call right now 1 800 792 4944!

If I am a character that you cannot stand, so be it. I am in 914s for life, many of YOU come and go. Criticize as you may, I am the king of the 914s and have the parts the cars the knowledge and the passion to back it up.

Makes me want to place an order (IMG:style_emoticons/default/dry.gif)

Shouldnt matter if its a one time customer or a 30 year customer. You should treat your customers like you would want to be treated. Not left hanging.

[dr914@autoatlanta.com]

If I am a character that you cannot stand, so be it. I am in 914s for life, many of YOU come and go. Criticize as you may, I am the king of the 914s and have the parts the cars the knowledge and the passion to back it up.

Makes me want to place an order (IMG:style_emoticons/default/dry.gif)

Shouldnt matter if its a one time customer or a 30 year customer. You should treat your customers like you would want to be treated. Not left hanging.

AMEN brother!!!!


Actually I treat everyone BETTER than I treat myself because I am very HARD on myself I have great compassion for my fellow human being including those who like to call others names.

[736conver]

No more complaing from me some story everytime with this cat.
There are plenty of other vendors out there. We can give them the business and not be treated like this.



GPR New owner...miss you Dave. (IMG:style_emoticons/default/sad.gif)
Pelican Parts......awesome customer service.
Sunset imports......great prices on factory parts. Cheaper then AA and they are a Porsche dealer
Eagle Day
Pap-parts
HPH
car-parts.com good for junkyard parts.
Anyone of the various world pac dealers.
Of course Ebay.

[dr914@autoatlanta.com]

And we make a better rear panel than anyone in the market and have the passed on licensing to do it! Bought the company!
944 914 even the 911 rear reflective panel. VERY very nice stuff. Sour grapes HUH?

We also have the GOOD release mechanisms for the 914 update, and recently Chad even has created a clear rear update to match the clear italian lenses we had made.

The market needs many more 914 pieces. If you call me personally I could suggest something that you could make and then we could buy it from you. Seem to have a lot of time on your hands to waste it making rear update lenses (which personally I HATE!!!!!!!)

No more complaing from me some story everytime with this cat.
There are plenty of other vendors out there. We can give them the business and not be treated like this.



GPR New owner...miss you Dave. (IMG:style_emoticons/default/sad.gif)
Pelican Parts......awesome customer service.
Sunset imports......great prices on factory parts. Cheaper then AA and they are a Porsche dealer
Eagle Day
Pap-parts
HPH
car-parts.com good for junkyard parts.
Anyone of the various world pac dealers.
Of course Ebay.

[Scott S]

wow. my first use of the "ignor" function. feels goooooooooood.

[Ferg]

wow. my first use of the "ignor" function. feels goooooooooood.

I had to read that twice, I was like cool we have a igor function (IMG:style_emoticons/default/laugh.gif)

[dr914@autoatlanta.com]

ok men let's get the rest of the hate out and let this thread die. I will like scotty says sit back and just read.

Please remember though that I am always available for the best in 914 tech advice (and really any other porsche for that matter) 770 427 2844 ext 16 cell 404 308 5652 or my home number 770 971 4960. You can call anytime, the phone rings lightly so it will not disturb Mia and the kids.

[736conver]

And we make a better rear panel than anyone in the market and have the passed on licensing to do it! Bought the company!
944 914 even the 911 rear reflective panel. VERY very nice stuff. Sour grapes HUH?

We also have the GOOD release mechanisms for the 914 update, and recently Chad even has created a clear rear update to match the clear italian lenses we had made.

The market needs many more 914 pieces. If you call me personally I could suggest something that you could make and then we could buy it from you. Seem to have a lot of time on your hands to waste it making rear update lenses (which personally I HATE!!!!!!!)

WOW!!!!

Sour grapes????

I have communicated with Chad a couple of times. We make the same kind of rear panels. Except I flame polish my edges.

I like to create things and your telling me im wasting my time doing something I like to do.

I guess no one should ever make anything for the 914 except for you. As its a waste of our time.

Unbelievable.

[johnnie5]

I just want to start off by saying... I love my 914! It is the 3rd 914 I have owned of many, many cars. I simply just love them. My first one was also a 75, painted Guards Red, and I owned it when I was 19 (in 1987). It was my daily driver for 3 years until a girl putting on lipstick rear ended me at a red light. Next, I had a beautiful black 73 2.0 with a 5 lug conversion and Fuchs. I LOVED that car. It was also my daily driver for several years. When I moved to Maui, I sold it... I should have kept it. Time passes, things change, shit happens. I was fortunate enough a couple of years ago to have a white 75 with 40,000 original miles fall in my lap after 15 years in between. A very clean example. I suddenly became re-acquainted with this lovely little car that has always been my favorite automobile, hands down. Old memories flooding in, and new ones to be made. I am so happy to be back in the world of 914's once again.

I am very thankful for the fellowship I feel here at 914World. I am fairly new to this forum, but I have already met some extraordinary people and made some wonderful friends. I do truly appreciate being a part of this site, and am grateful for all of the help I have been offered here.

As far as this shitstorm I have obviously started ~ As my good friend Martine Verduzgo always says, "What can ju du, men?" (IMG:style_emoticons/default/confused24.gif) Seriously, sometimes you just gotta say....What can you do? I chose to vent here to my peers on a subject that was not new to me, and apparently not to some others as well. I wasn't looking for a right or wrong, just to be heard. Good business goes a long way, but so does bad. True colors do have a funny way of showing themselves.

This wonderful little car has a label, it says Porsche. Unfortunately, with that word comes a certain stigma from time to time. Generally not so much with the 914... but sometimes. Mostly, the attitude I have found here at 9World is very positive. People helping people. But the ego monster does raise its ugly head from time to time. I can be as guilty as the next guy, and do get caught up... but for the most part I try to lead a positive and happy existence.

BTW ~ My 914 was made in Germany, and I own it... and I love it. (IMG:style_emoticons/default/white914.jpg)

[turboman808]

What a huge ego. I admit I am a cocky ass. I still treat my customers with the utmost respect and offer the best customer service I can. Thing is I don't even have to but I do.

How in the world is not making your customers feel comfortable ordering from you a good thing?

Canceling an order and not informing the customer is bad business not matter what dreamland you live in. Even if the part wasn't in stock I would have honored the price after making such a mistake of not informing the customer immediately.



I wouldn't order from you after reading this. What if my order is canceled on a whim and unless I call every day how will I know? What if it's defective and you tell me to bad? If I order a part it's because I need it. I would not be ordering otherwise.

If you can keep such an ego and stay in business more power to ya. I won't be ordering from you.

[MoveQik]

I also believe in honesty and morality and live and breathe it every day

Yeah...that was everyone's first thought when you were selling/swapping VIN's on eBay.

This is all the same shit, just a new customer discovering it.

[zonedoubt]

This seems like a good time to throw out my suggestions for making the AA shopping experience better. I read and understood the terms of the Valentine's Day Sale so have no complaints there, but there are some steps that seem to missing from AA's order process. (And yes, I have brought these up before with AA so this isn't me just venting here.)

1) Show stock availability on the web-site. Pelican Parts does it, so do many other Porsche/VW parts sites. So why can't AA?

2) The email confirmation at time of order is nice, but it's just an automatically generated sales order showing what was in the "shopping cart". OK, but isn't useful info. How about following up the auto-response with a sales order showing what is in stock, and what is backordered. That will give the customer a chance to ask for a "ship and backorder" or cancel items or whatever.

3) Let me know when the items have shipped and provide me with a tracking number. It would be nice to get this without having to ask for it.

4) No FedEx or USPS ground to Canada? Huh? Help out your brothers to the north who get stiffed by courier brokerage charges. How about a shipping rate schedule that the customer can look at, you know so much freight for such and such an order amount, etc. How about free shipping above a certain amount? I just hate getting jacked by surprise shipping charges.

5) Twice I've ordered and specified the "ship to" address as different to "bill to". But both times it got shipped to the "bill to". I like to get my deliveries to my work address and not have to call the courier to reroute the package after waiting for the mandatory one unsuccessful delivery.

6) Provide a mechanism for allowing customers to check the status of their order online. Yeah of course can pick up the phone and call, but isn't the point of an e-store to eliminate the phone calls.

[DBCooper]

I think all that is probably irrelevant now. I can't imagine anyone reading this thread who will buy again from AA unless there's no other alternative. Talk about showing your true colors. Unbelievable.

[scotty b]

Like the flecks of rust through the floorboard (IMG:style_emoticons/default/dry.gif)

[SLITS]

We, as a group, are a far more infinite knowledge base than the self proclaimed King could ever be, so he isn't going to win at that game. None of us pretend to know it all except for Cap'n Krusty and JP (IMG:style_emoticons/default/poke.gif) (IMG:style_emoticons/default/biggrin.gif)

As far as being an enthusiast, I would like to see an image of his hands complete with blisters. I doubt that the blisters are from turning wrenches, but from self-love.

And my name is Ron. You can read it in my signature if the comphrension level in GA has risen a few points.