Lot's of bridges to rebuild. Good news but that is just one bridge. I'm not sure the WPA could reconstruct their reputation
. Everyone deserves a second chance. Lets see what they do with it.
Now I'm going to get real. If Josh were still involved I'd say he has had his second chance and many more. And so have you, Scott.
You don't watch your business any closer than this but expect it will get better now that Josh is gone. Josh was a spoke in "your" wheel. That being said, you've had many chances also but failed to intervene until now. Again,
. A leopard doesn't change it's spots and personally I don't think there will be any life changing alterations within your company as a result of firing Josh. I've been in business 30+ years and have dropped a small fortune keeping customers happy then I read about characters like Josh, and I say this with "tongue in cheek", indirectly you, and I go ballistic.
In closing I say, "We shall see, we shall see". Do yourself and this community a favor and prove me wrong.