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Eric and many others here started spewing their vitriol, jumping down my throat
Wait... what? I've been extremely civil throughout. Like you, I was simply defending my position. I have a business that depends on these very people here to survive.
Please re-read my posts. The only time I even looked "slightly" cross-eyed at you was when I said it was kinda weird that you, of all customers, (whom we'd been trying to get payment from for four months) would start a thread like this. You actually made our white board in our morning meetings as we went through our "open order reports". Shipping was asked repeatedly if there was any response from you... (afraid to say your name anymore lest I be accused of slander for your actions). Seriously, your name was plastered on our white board for over two weeks. Finally your calipers ended up on a reserve location in the shipping area. Once payment was made, we were actually unaware because we had no initial order to tie it to. We had to go back five months to the original invoice to apply the payment. I'M NOT MAD OR TRYING TO JUMP DOWN YOUR THROAT. I believe these facts are relevant to this thread.
And so, now I'm spewing vitriol and jumping down your throat? And, me posting your name is somehow a calculated attack on you?? Wow.
Our story is this (yours may differ, that's OK):
1. Your order was fairly common. There were some extra cores to apply toward payment which we ironed out and resolved.
2. Your order was ready for shipment and we attempted to contact you "many" times (I mistakenly parroted what my guys told me... shocked when they found out you had started a thread about our timelessness, they spewed out raw/emotional numbers like "I emailed that guy every day" etc.). After four months of contacting you for payment, we basically back-burnered your order.
3. When you finally did pay, there were no flags for shipment because the order was now 5 months old. For this reason, it's a very good thing you called (thank you) as we wouldn't have applied this payment "or shipped the order" until our bookkeeper closed out the month and found the order to apply it to which still hasn't happened.
Again, I will state, for the record; there is no malice here. I'm not spewing vitriol or jumping down anyone's throat. I am stating my side of this issue, as you have stated yours.
You were treated kindly, cordially and with the utmost respect over the phone as well. I'm really taken aback by the way you've now wanted to turn this against me.
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JamesM - Please quote specifically in the OP's first 4 posts where he stated anything "damaging" about the vendor.
If I may Len, that would be in the title "PMB delivery times, when do I start panicing?".
This is where my business started, this is where my business lives and this is what puts food on my table. I thank everyone here for my success every day. PMB Performance started right here with one pair of calipers. So Len, if potential customers are concerned that they would have to "Panic" before they get their uber valuable 914-6 rear calipers back, that can be damaging. Does that make sense?
I care. I honestly lose sleep at night over things like this. Do we make mistakes? You can bet your ass we do. Daily. I lose sleep over those too. Do I do everything in my power as the owner of this business, as a fellow 914 owner, as a guy who's been f'd in the past by vendors who don't care, I repeat, do I do everything in my power to fix these mistakes? You can bet your ass I do. For those who have a real grievance and
have not contacted me, I can't help you. For those of you who have a real grievance and want to contact me I am available here with a PM, I am eric@pmbperformance, I am PMB Performance on Facebook, I am PMB_Performance on Instagram and I am PMBPerformance on twitter. I am also extension 101 here at 855-STOP-101 (855-786-7101). AndyB, you can contact me and I will do my best to resolve your issues or continue to be angry over whatever may have happened to you and "others".
To the "OP". Again, there is no malice here. I am not angry with or at you. You took a very long time to pay your bill. Your invoice actually fell off our 90 day past due radar. For that reason, we didn't get the flag that this was a shipping priority now. This is not a "tit-for tat". We weren't "holding your order" as some vengeance for the time it took to get paid. I hope you understand and I hope that makes sense to you and all so we can put this to rest.
Regarding the "name" issue. I needed to look up an order and a problem based upon "Calwaterbear" so, when we put two and two together here, I was actually excited that I could put a name to a screenname. I had no thoughts about you wanting to remain anonymous in this situation. You can chose to believe what you want but, that's my feeling on the subject. Lying about this would get me nowhere.
We do have a fundamental variance on how this should have been handled. I do think a phone call would have been in order prior to sending out a thread stating that you were about to panic over our delivery times. I've read your thoughts on this and I can see your side as well, it appears you were just testing the waters here to see if we're a sketchy vendor or not. And, while I may not agree with the tactic, I can understand it.
Can we please put this to rest? This is a non-issue at this point. The OP has said his piece, I've said mine. If you think I get preferential treatment as an admin., you guys don't know Andy very well at all. I do not get, nor do I expect to get preferential treatment here.
The name calling, people being temporarily banned, etc. This is not what 914World is gang. This is not what caused me to, literally, fall in love with this site and the people here. This site is an escape from people behaving badly. This site is an escape from politics. This is a place where we can share the love of these cars and help and support one another. Please stop. Please practice respect for one another. This is beyond stupid.
Peace-Out.