Thanx Dave,
But please PM me with your e-mail & I'll follow up with the politely rude blow-off from Kristen's boss, so you know what you're up against before you weigh in & possibly ruin that good relationship. I can also email your with the series of emails to Kristen with my photo-documentation noted here (broken up due to attachemtn #/size limits), if that helps. So let me know what you want. FYI - my VIN is 4732901954 & matching original Engine Code #GA000424, supposedly built 9/72 (per PCNA as noted below - my door tag is currently overpainted & unreadable), & first sold in Cal. 11/9/72 per my Cal-DMV Reg. Card from when I bought it 38+/- months used on 12/26/75 (I think I'm the 2nd owner, unless selling P.O. fibbed).
Also be aware that I will be following up with PCNA's VP of Customer Service - Andrew Pine, who had contacted me as a result of my outside queries for a contact with PCNA's ISO-9100 manager. He called me the day after my surgery, so I asked him to let me call him back after I felt better, which I plan to do this week. If that avenue goes nowhere, then I'll contact PCNA's CEO von Platen directly, & then on to NHTSA & US-DOT - because PCNA's treatment of this whole matter is a pile of
!
Kristen actually was
not the problem
& was very nice & helpful, but maintained that she was limited in what the PCNA management would let her do to "correct" their records errors, so I asked her to go up the chain of command for permission to do so. While Kristen admitted that there were errors, her boss Gerri Lumsden (a Customer Commitment Manager) replied that PCNA's records are correct & they wouldn't change anything nor release any Kardex nor records documents & she sent out a 2nd incorrect COA which I got last week!!!!
That
revised COA still shows:
1. a black interior - not my TAN/Cinnamon/Carmel or whatever it was called that MY;
2. still lacks the build date -
which Jolene Constant in Customer Commitment had read to me on the phone from PCNA's own records last month during an inquiry as to the HO Recall (still says "Not Available");
3. still shows the Porsche Paint & Interior Colors' codes in Porsche numbers - which may not be a big deal, but I did research & supply documentation for the correct L80E & 501/502/504 TAN interior upholstery/carpet colors to them;
4. still only lists "US Eqpt." & "Tinted Glass all around" under options - without any reference to the Appearance & Performance Group options & a couple of others - despite my supplying PCNA with both photo-documented on my car &
from Porsche|Audi & VW America's own 1973 marketing brochure showing that they were "included options" on the "914S" (914-2.0) with reference to R&T & MT period road tests noting same! .....see pic below....
However, they were mysteriously able to make a similar change to add "GA" to my engine code number & added "2.0" to the 914 model number/type field -all based on my photo-documentation of my engine number GA000424 from my 914! So why can they change their records for that based upon my photo-docs. & not the others!!!!???
Moreover, I have NO IDEA from Ms. Lumsden's email as to whether they ever corrected to first sale date from 9/73 in Conn. - to the 11/9/72 in Cal. showing on my Cal-DMV Reg. Card - which I also submitted as a photo for that purpose. I had also suggested that PCNA contact their alleged Conn. selling dealer &/or first owner to verify the VIN/Eng. No., Model & MY, Paint & Int. Colors for that
actual car sold there in 9/73, to determine if it was in fact mine somehow?? ....or if it was another 914 with perhaps a transposed VIN - say a 474... rather than 473... - all of which Ms. Lumsden refused to do!
The above is NOT a non-issue nor "...[COA &/or Kardex is/are] not a legal document..." as Ms. Lumsden contends in her email to me, since NHTSA & DOT require such records for safety recalls to be maintained accurately in perpetuity, since the safety recall such as the HO & BO applicable to my 914 & any other car NEVER EXPIRE, & the manufacturers need to document whether or not they were in fact performed on a particular vehicle.
Additionally, "Kaulifornia's" DMV has a nasty habit of back-checking vehicle ownership, first sale, equipment & other history with both out-of-state & stored/long-term-Non-op status vehicles, & and force new smog checks &/or deny the pre-1975 exemption to such cars. And with our state's $24+B deficit, DMV will most assuredly be doing everything that they can do for "revenue enhancement" - such as assessing fees & penalties for such cases, as they've done in every Recession since the 1970s!!!!
Since my 914 has been stored for 24+ years since 5/85 & last Non-Op. Reg. expired 12/92 - I'm at risk for this treatment & fees/penalties if their back-check reveals an erroneous Conn. sale - contrary to my reg. card - particularly since I recently found out thru an "Info. Request" that they do not even have the 1972-75 microfilm records anymore!
Additionally - how can a Porsche owner know if what PCNA?PAG is telling you about Recalls on you car are correct, if they do not even have the correct first sale/owner info. & refuse to change it!?
BTW - Ms. Lumsden also refunded my Visa for the $115.95 (NOT at my request) - I presume ostensibly to absolve them of any errors therein! ....but that doesn't change the NHTSA/DOT problem for them. She did so by flat out refusing to change ANYTHING nor to supply any of their documentation -
claiming proprietary rights on a 36+ year old car's Kardex!!! Come on, I mean really - was there some secret formula or "Col. Porsche's Secret Sauce" to make these 914s so prone to rust or something which they want to protect!!!! She did so, rather than coming back with a counter-proposal as to what PCNA could do & change/correct on the COA (like the interior color), and offering perhaps a PCNA letter
at least acknowledging that the App. & Perf. Group options came on all 914-2.0/"914S" cars for MY 1973, as I'd documented in the pics of their brochure below!
Why should the 356 on up Porsche owners have to put up with such crappy customer/owner treatment regarding these Half-fast COAs!? I just don't get these folks who are willing to submit to Porsche's "near-god" attitude!!??
"914S" (914-2.0) FITMENT PAGE FROM EARLY-1973 MY PORSCHE|AUDI DEALER MARKETING BROCHURE (AT PG 11 OF 12):(Mine was sold 11/72 when this was in use)Click to view attachment914-1.7L & "914S" (914-2.0) SPECS PAGE/BACK COVER FROM EARLY-1973 MY PORSCHE|AUDI DEALER MARKETING BROCHURE (AT PG 12 OF 12):Click to view attachment Isn't this the sort of market arrogance which has had Detroit's "Big 3" in trouble & losing market share since the 1970's!? ...& look at them now - GM BK today, Chrysler's 2nd BK a few weeks ago, & Ford hoping they'll be OK by the time their funds run out in 2010 - with Toyota passing them all in sales volume in 2008! So does Porsche want to be next along with their Audi & VW brethren???
This is NOT smart treatment of prospective buyers in their prime earnings years
who already have an affinity for old Porsches, and could be buying new ones for "daily drivers"! ...given this treatment - I certainly won't buy another Porsche unless this matter is "fixed" by PCNA!!!!